IG Index Ltd incident

Closed Trades Not Accurately Reflected in Account Balances

Minor Resolved View vendor source →

IG Index Ltd experienced a minor incident on September 11, 2025 affecting Web platform and Mobile apps and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 04:35 PM UTC
Resolved
Sep 11, 2025, 04:46 PM UTC
Duration
10m
Detected by Pingoru
Sep 11, 2025, 04:35 PM UTC

Affected components

Web platformMobile appsIG chartsTrading

Update timeline

  1. investigating Sep 11, 2025, 04:35 PM UTC

    We're aware that closed trades are not accurately reflected in account balances, they may still appear in open positions and P&L. Please bear with us while we investigate the issue.

  2. resolved Sep 11, 2025, 04:46 PM UTC

    We’re aware that some clients experienced an issue earlier with their P&L reflecting closed trades. This has now been resolved, and we apologise for any inconvenience caused. If you're contacting us about a different matter, please continue to hold while we connect you to an agent.