IG Index Ltd incident

Pricing issue with CME exchange

Resolved after 10 hours 3 minutes, affecting Trading, on November 28, 2025.

resolved Nov 28, 2025, 02:16 PM UTC

CME Globex FX spot plus markets will pre open at 8.30 central time and open at 9:00 central time. All day orders and GTDs with today's date will be cancelled. All GTCs that have been acknowledged will remain working.

Started
Nov 28, 2025, 04:12 AM UTC
Resolved
Nov 28, 2025, 02:16 PM UTC
Duration
10h 3m
Detected by Pingoru
Nov 28, 2025, 04:12 AM UTC

Affected components

Trading

Update timeline

  1. investigating Nov 28, 2025, 04:12 AM UTC

    We’re currently monitoring an service interruption affecting CME pricing. Please note, this is a market wide CME exchange caused issue and not IG. The status of this interruption can be monitored on the CME website: https://www.cmegroup.com/tools-information/cme-global-command-center-system-alerts.html At this time, we're temporarily unable to take orders for the affected markets. We will update as soon as we learn more.

  2. investigating Nov 28, 2025, 05:08 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 28, 2025, 12:59 PM UTC

    We’re currently monitoring service interruption affecting CME pricing. We're working closely with them to re-establish service as soon as we can and apologise for any inconvenience caused

  4. resolved Nov 28, 2025, 02:16 PM UTC

    CME Globex FX spot plus markets will pre open at 8.30 central time and open at 9:00 central time. All day orders and GTDs with today's date will be cancelled. All GTCs that have been acknowledged will remain working.

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