IG Index Ltd incident

Login issues on My IG

Major Resolved View vendor source →

IG Index Ltd experienced a major incident on October 8, 2025 affecting Web platform and Mobile apps and 1 more component, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 10:59 PM UTC
Resolved
Oct 09, 2025, 12:45 AM UTC
Duration
1h 46m
Detected by Pingoru
Oct 08, 2025, 10:59 PM UTC

Affected components

Web platformMobile appsLoginMy IG

Update timeline

  1. investigating Oct 08, 2025, 10:59 PM UTC

    There are currently issues with logging in to our web platform. We're investigating now at the highest priority. If you need to deal, please call +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK).

  2. investigating Oct 08, 2025, 11:08 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 08, 2025, 11:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 09, 2025, 12:45 AM UTC

    This incident has been resolved.