IG Index Ltd incident

Issues with trading ASX shares

Minor Resolved View vendor source →

IG Index Ltd experienced a minor incident on September 15, 2025 affecting Trading, lasting 20h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 04:03 AM UTC
Resolved
Sep 16, 2025, 12:24 AM UTC
Duration
20h 21m
Detected by Pingoru
Sep 15, 2025, 04:03 AM UTC

Affected components

Trading

Update timeline

  1. investigating Sep 15, 2025, 04:03 AM UTC

    We're currently aware of an issue with trading ASX shares on the platform. This is being investigated as a high priority. If you need to manage a position, please call us at 1800 601 734 (AU).

  2. monitoring Sep 15, 2025, 06:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2025, 12:24 AM UTC

    This incident has been resolved.