IG Index Ltd incident

Clients placing trades but the trades don't show on the platform.

Minor Resolved View vendor source →

IG Index Ltd experienced a minor incident on September 9, 2025 affecting Web platform and Mobile apps and 1 more component, lasting 4h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2025, 07:29 PM UTC
Resolved
Sep 09, 2025, 11:36 PM UTC
Duration
4h 6m
Detected by Pingoru
Sep 09, 2025, 07:29 PM UTC

Affected components

Web platformMobile appsMT4L2 DealerAPIs

Update timeline

  1. identified Sep 09, 2025, 07:29 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Sep 09, 2025, 11:36 PM UTC

    This incident has been resolved.