IG Index Ltd incident

Login issues on mobile apps

Critical Resolved View vendor source →

IG Index Ltd experienced a critical incident on September 30, 2025 affecting Mobile apps and Login, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 12:06 PM UTC
Resolved
Sep 30, 2025, 12:27 PM UTC
Duration
20m
Detected by Pingoru
Sep 30, 2025, 12:06 PM UTC

Affected components

Mobile appsLogin

Update timeline

  1. investigating Sep 30, 2025, 12:06 PM UTC

    Some clients are experiencing issues to logging in to our platforms. We’re investigating now at the highest priority. Alternatively we can use the desktop to login.

  2. monitoring Sep 30, 2025, 12:08 PM UTC

    A fix has been implemented. Please try to login now and we are monitoring the results.

  3. resolved Sep 30, 2025, 12:27 PM UTC

    This incident has been resolved.