IG Index Ltd incident

Intermittent issues with viewing P&L display on platform

Minor Resolved View vendor source →

IG Index Ltd experienced a minor incident on July 28, 2025 affecting Web platform and Mobile apps, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 12:05 AM UTC
Resolved
Jul 28, 2025, 03:15 AM UTC
Duration
3h 9m
Detected by Pingoru
Jul 28, 2025, 12:05 AM UTC

Affected components

Web platformMobile apps

Update timeline

  1. investigating Jul 28, 2025, 12:05 AM UTC

    We're currently experiencing an issue where clients may be seeing stale P&L for total positions. We're investigating this at the highest priority. Individual position P&L is not affected.

  2. identified Jul 28, 2025, 01:32 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 28, 2025, 02:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 28, 2025, 03:15 AM UTC

    This incident has been resolved.