Guidewire incident

TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region

Minor Resolved View vendor source →

Guidewire experienced a minor incident on August 20, 2025 affecting Montréal and N. Virginia, lasting 8h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 04:34 PM UTC
Resolved
Aug 21, 2025, 12:50 AM UTC
Duration
8h 15m
Detected by Pingoru
Aug 20, 2025, 04:34 PM UTC

Affected components

MontréalN. Virginia

Update timeline

  1. investigating Aug 20, 2025, 01:35 PM UTC

    Guidewire Support is aware of an issue with TeamCity builds not starting due to the unavailability of agents for some customers in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress

  2. investigating Aug 20, 2025, 01:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 20, 2025, 02:05 PM UTC

    Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds not starting due to the unavailability of agents in Non-Production Environments and are actively working to restore service. We will post regular updates on our progress.

  4. identified Aug 20, 2025, 02:36 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Aug 20, 2025, 03:19 PM UTC

    Guidewire team has applied the fix to several impacted clusters and is continuing the rollout across all remaining clusters. We will share regular updates on our progress.

  6. identified Aug 20, 2025, 03:50 PM UTC

    Guidewire is working on rolling out the fix on few remaining clusters. We will share regular updates on our progress.

  7. monitoring Aug 20, 2025, 04:34 PM UTC

    Guidewire has implemented the fix across all clusters. Builds are running successfully. We are currently actively monitoring the situation. Please open a Community case if you are still experiencing any service interruption

  8. resolved Aug 21, 2025, 12:50 AM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  9. postmortem Sep 18, 2025, 03:32 PM UTC

    **Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/CICD-Updates-Are-Not-Functioning-in-the-NonProduction-Environment-for-the-APAC-Region) **for more information.**