TeamCity Build Service Interruption in Non-Production Environments Affecting Multiple Customers in All Regions

Update timeline

1. investigating Jul 20, 2026, 09:32 AM UTC

   Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

2. identified Jul 20, 2026, 09:36 AM UTC

   Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds in Non-Production Environments. The impact is limited to the test coverage report generation. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

3. monitoring Jul 20, 2026, 09:52 AM UTC

   If you are experiencing issues with search.maven.org or repo1.maven.org service availability impacting TeamCity jobs, you can follow the below steps. Jacoco can be disabled using a PATCH http request to the cicd manager service. - Using postman, the following request can be made: - URL: {baseUrl}/api/v2/tenants/{tenantId}/starsystems/{starSystemId}/cicd-configs/{applicationId}/insurer-config - Request type: PATCH - Auth: Bearer Token - content-type: application/json-patch+json Body: [ { "op": "replace", "path": "/gunitServerTests/enableCodeCoverage", "value": false } ] For assistance building your baseURL read the article here: https://docs.guidewire.com/cloud/cicd-manager-api-ref/latest/about/get-started

4. resolved Jul 20, 2026, 06:05 PM UTC

   The affected services have been successfully restored using the provided workaround. If you continue to experience any service interruptions after applying it, please open a Community case.

5. postmortem Jul 23, 2026, 02:34 PM UTC

   Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Several-Customers-Reported-TeamCity-Build-Failures-Caused-by-Problems-Downloading-the-JaCoCo-Agent)for more information.