Guidewire incident
AWS S3 Service interruption Impacting Multiple InsuranceNow Customers In US West Region
Resolved after 1 hour 27 minutes, on September 25, 2026.
Please refer to the Knowledge Article at this [link ](https://community.guidewire.com/s/article/Multiple-InsuranceNow-customers-experienced-delays-syncing-data-files-to-S3)for more information.
Update timeline
- investigating Sep 25, 2026, 06:05 PM UTC
Guidewire Support is aware of the AWS S3 service interruptions in the US West region, impacting multiple customers with failures or delays when replicating files to their S3 buckets. AWS Support and all necessary resources are engaged to investigate the situation, and we will post regular updates as the status changes.
- investigating Sep 25, 2026, 06:41 PM UTC
We are continuing to investigate the issue with AWS support. We thank you for your patience. Our next update will be when new information becomes available.
- investigating Sep 25, 2026, 07:02 PM UTC
A fix has been implemented by AWS and this incident has been resolved.
- resolved Sep 25, 2026, 07:32 PM UTC
This incident has been resolved.
- postmortem Oct 02, 2026, 07:31 PM UTC
Please refer to the Knowledge Article at this [link ](https://community.guidewire.com/s/article/Multiple-InsuranceNow-customers-experienced-delays-syncing-data-files-to-S3)for more information.
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