GWCP Deployment Service Interruption Affecting Multiple Customers in NPE and PREPROD for AMER Regions

Update timeline

1. investigating Jul 17, 2026, 09:04 PM UTC

   Guidewire Support is investigating an issue with Insurance Suite(IS) deployments affecting customers in AMER regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

2. investigating Jul 17, 2026, 09:34 PM UTC

   We are continuing to investigate this issue and request that customers temporarily pause any new deployments in NPE and PreProd until further notice from Guidewire. All necessary resources have been engaged to restore the service as quickly as possible, and we will provide regular updates on our progress.

3. investigating Jul 17, 2026, 10:22 PM UTC

   We’re continuing to investigate the issue. All necessary teams are engaged to restore service as quickly as possible, and we will share regular updates on our progress

4. monitoring Jul 17, 2026, 11:06 PM UTC

   Guidewire Support observed intermittent issues with the deployment service. We recommend to redeploy the failed deployments. Please open a Community case if you are still experiencing any issues with Insurance Suite deployments.

5. resolved Jul 18, 2026, 02:07 PM UTC

   The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

6. postmortem Aug 04, 2026, 03:56 PM UTC

   Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Non-production-Deployments-Failing-with-password-authentication-failed-Database-Errors-for-Multiple-Customers) for more information.