DocuSign incident

Some customers may be unable to switch accounts within the eSign web application or switch to CLM from the eSign web application (DIRCA-3739)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on November 6, 2025 affecting NA4 and EU, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 11:36 AM UTC
Resolved
Nov 06, 2025, 03:10 PM UTC
Duration
3h 34m
Detected by Pingoru
Nov 06, 2025, 11:36 AM UTC

Affected components

NA4EU

Update timeline

  1. investigating Nov 06, 2025, 11:36 AM UTC

    We are currently investigating the issue

  2. monitoring Nov 06, 2025, 02:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 06, 2025, 03:10 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.