Diligent Outage History

Diligent is up right now

Pingoru has recorded 55 incidents for Diligent: 45 in the last 12 months and 3 in the last 90 days.

Source: status.diligent.com

55incidents recorded
45last 12 months
3last 90 days
11 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Diligent in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026439 of 720 (5%)
May 20267348 of 744 (47%)
June 202615 of 720 (1%)
July 202623 of 744 (0%)
August 2026231 of 744 (4%)
September 202610 of 720 (0%)
October 202600 of 569 (0%)

Incidents, newest first

Major February 12, 2026 Workflow - Users Are Experiencing Intermittent Service Degradation 2h 28m Workflow (Europe - UK)

Started Feb 12, 2026, 10:58 AM UTC· resolved Feb 12, 2026, 01:27 PM UTC

  1. investigating Feb 12, 2026, 10:58 AM UTC

    Users are experiencing intermittent service degradation while accessing the application. We are currently investigating. Thank you for your understanding and patience!

  2. identified Feb 12, 2026, 12:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 12, 2026, 12:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 12, 2026, 01:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 6, 2026 iCompass - Email Notifications Are Not Being Delivered In The CA Region 2h 38m iCompass (North America - Canada)

Started Feb 06, 2026, 09:50 PM UTC· resolved Feb 07, 2026, 12:29 AM UTC

  1. investigating Feb 06, 2026, 09:50 PM UTC

    Email notifications are not being delivered in North America - Canada region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Feb 06, 2026, 10:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 06, 2026, 10:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 07, 2026, 12:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 29, 2026 Boards - Web Admin Is Unavailable in UK Region 31m Boards (Europe - UK)

Started Jan 29, 2026, 08:55 AM UTC· resolved Jan 29, 2026, 09:26 AM UTC

  1. investigating Jan 29, 2026, 08:55 AM UTC

    Users are unable to access the Boards Web Admin application. We are currently investigating. Thank you for your understanding and patience!

  2. identified Jan 29, 2026, 09:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 29, 2026, 09:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 29, 2026, 09:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 23, 2026 Email Notification Degradation for Outlook Users 6h 6m

Started Jan 23, 2026, 02:06 AM UTC· resolved Jan 23, 2026, 08:12 AM UTC

  1. identified Jan 23, 2026, 02:06 AM UTC

    There is an issue impacting Outlook users, where email notifications may be delayed or not delivered. Microsoft is actively working on the issue. Please reference Microsoft's Status Page here: https://status.cloud.microsoft/m365

  2. resolved Jan 23, 2026, 08:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 22, 2026 3PM - Application is unavailable in the EU region for all customers 37m Third Party Manager (Europe - Germany)

Started Jan 22, 2026, 06:07 PM UTC· resolved Jan 22, 2026, 06:45 PM UTC

  1. identified Jan 22, 2026, 06:07 PM UTC

    3PM is unavailable for users in the EU region.

  2. monitoring Jan 22, 2026, 06:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 22, 2026, 06:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 14, 2026 BoardDocs - Users are experiencing latency and unable to access the application 33m BoardDocs (North America - US)

Started Jan 14, 2026, 05:47 PM UTC· resolved Jan 14, 2026, 06:21 PM UTC

  1. identified Jan 14, 2026, 05:47 PM UTC

    Customers are experiencing heavy latency when attempting to use the application.

  2. monitoring Jan 14, 2026, 06:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2026, 06:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 12, 2026 BoardDocs - Users are experiencing service degradation in the US region 1h 56m BoardDocs (North America - US)

Started Jan 12, 2026, 03:33 PM UTC· resolved Jan 12, 2026, 05:30 PM UTC

  1. investigating Jan 12, 2026, 03:33 PM UTC

    Users are experiencing service degradation in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Jan 12, 2026, 04:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 12, 2026, 05:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 12, 2026, 05:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 8, 2026 Third Party Manager - Form and Workflows Is Down In EU region 1h 18m Third Party Manager (Europe - Germany)

Started Jan 08, 2026, 12:01 PM UTC· resolved Jan 08, 2026, 01:19 PM UTC

  1. investigating Jan 08, 2026, 12:01 PM UTC

    Forms and workflows in TPM is not accessible in EU region.

  2. identified Jan 08, 2026, 12:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 08, 2026, 12:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 08, 2026, 01:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 7, 2026 BoardDocs - Service Unavailable for US Users 49m Entities (North America - Canada)

Started Jan 07, 2026, 08:54 PM UTC· resolved Jan 07, 2026, 09:43 PM UTC

  1. investigating Jan 07, 2026, 08:54 PM UTC

    We are currently investigating this issue.

  2. identified Jan 07, 2026, 09:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 07, 2026, 09:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 07, 2026, 09:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 6, 2026 Entities - Service Unavailable in UK Region 1h 12m Entities (Europe - UK)

Started Jan 06, 2026, 06:19 PM UTC· resolved Jan 06, 2026, 07:31 PM UTC

  1. investigating Jan 06, 2026, 06:19 PM UTC

    We are currently investigating this issue.

  2. identified Jan 06, 2026, 06:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 06, 2026, 07:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 06, 2026, 07:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 5, 2026 Third Party Manager - Users are unable to access the application in the US region 27m Third Party Manager (North America - US)

Started Jan 05, 2026, 02:55 PM UTC· resolved Jan 05, 2026, 03:22 PM UTC

  1. investigating Jan 05, 2026, 02:55 PM UTC

    Users are unable to access the application in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Jan 05, 2026, 02:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 05, 2026, 02:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 05, 2026, 03:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 25, 2025 BoardDocs - Site Inaccessible for Users in the US Region 1h 3m BoardDocs (North America - US)

Started Nov 25, 2025, 04:57 PM UTC· resolved Nov 25, 2025, 06:01 PM UTC

  1. investigating Nov 25, 2025, 04:57 PM UTC

    Multiple sites are inaccessible for US users. We are actively investigating. Sorry for the inconvenience.

  2. identified Nov 25, 2025, 05:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 25, 2025, 05:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 25, 2025, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 23, 2025 BoardEffect - Site is inaccessible for iOS devices in the UK region 3h 45m BoardEffect (Europe - UK)

Started Nov 23, 2025, 06:16 PM UTC· resolved Nov 23, 2025, 10:02 PM UTC

  1. investigating Nov 23, 2025, 06:16 PM UTC

    Site is inaccessible for iOS devices in the UK region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Nov 23, 2025, 07:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 23, 2025, 07:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 23, 2025, 10:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 19, 2025 Community - Some Community Sites are Unavailable 5h 28m

Started Nov 19, 2025, 05:45 PM UTC· resolved Nov 19, 2025, 11:14 PM UTC

  1. identified Nov 19, 2025, 05:45 PM UTC

    Community Sites for some customers are currently unavailable.

  2. identified Nov 19, 2025, 06:26 PM UTC

    Community Sites for some customers are currently unavailable.

  3. identified Nov 19, 2025, 06:28 PM UTC

    Community Sites for some customers are currently unavailable. Diligent Teams have identified the root cause of the issue and are working on a fix.

  4. identified Nov 19, 2025, 08:27 PM UTC

    Community Sites for some customers are currently unavailable. Diligent Teams have identified the root cause of the issue and are working on a fix.

  5. identified Nov 19, 2025, 08:30 PM UTC

    .

  6. identified Nov 19, 2025, 08:43 PM UTC

    Community Sites for some customers are currently unavailable. Diligent Teams have identified the root cause of the issue and are working on a fix.

  7. monitoring Nov 19, 2025, 10:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Nov 19, 2025, 11:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025 Entities - Site is inaccessible in CA region 38m Entities (North America - Canada)

Started Nov 18, 2025, 02:56 PM UTC· resolved Nov 18, 2025, 03:35 PM UTC

  1. investigating Nov 18, 2025, 02:56 PM UTC

    Site is inaccessible in CA region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Nov 18, 2025, 03:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 18, 2025, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 18, 2025, 03:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025 Intermittent Service Degradation Affecting Multiple Products 2h 15m iCompass (North America - Canada), Academy (North America - US)

Started Nov 18, 2025, 01:24 PM UTC· resolved Nov 18, 2025, 03:39 PM UTC

  1. identified Nov 18, 2025, 01:24 PM UTC

    We are currently experiencing intermittent service degradation affecting multiple products. The issue originates from one of our third-party service providers. We will continue to share updates as we receive them. Thank you for your patience and understanding.

  2. monitoring Nov 18, 2025, 02:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 03:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 11, 2025 Messenger – Web Portal Access Issues In AUS Region 2h 35m Messenger (Asia Pacific - Australia)

Started Nov 11, 2025, 03:28 AM UTC· resolved Nov 11, 2025, 06:03 AM UTC

  1. investigating Nov 11, 2025, 03:28 AM UTC

    Messenger access issues detected on the Web Portal. Mobile app remains accessible, though users report problems sending messages.

  2. identified Nov 11, 2025, 04:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 11, 2025, 04:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 11, 2025, 06:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 24, 2025 Community - All AWS Community Sites are Unavailable in the US Region 16m Community (North America - Canada)

Started Oct 24, 2025, 05:54 PM UTC· resolved Oct 24, 2025, 06:10 PM UTC

  1. monitoring Oct 24, 2025, 05:54 PM UTC

    Community Sites are unavailable. Users are being met with a 503 error when attempting to load the site.

  2. resolved Oct 24, 2025, 06:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 21, 2025 Platform Launchpad - DOD Users Unable to Log In 6h 27m

Started Oct 21, 2025, 03:12 PM UTC· resolved Oct 21, 2025, 09:39 PM UTC

  1. investigating Oct 21, 2025, 03:12 PM UTC

    DOD Users are unable to log in. We are currently investigating. Thank you for your understanding and patience!

  2. identified Oct 21, 2025, 03:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 21, 2025, 06:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 21, 2025, 09:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025 Diligent One Platform and Multiple Diligent Products - Users are Experiencing Service Degradation in the US Region 9h 5m Results (North America - US), BoardEffect (North America - US), Storyboards (North America - US)

Started Oct 20, 2025, 03:05 PM UTC· resolved Oct 21, 2025, 12:10 AM UTC

  1. identified Oct 20, 2025, 03:05 PM UTC

    Several products are currently unavailable due to an issue with one of our third-party providers. Our engineering team is actively working with their team to investigate and resolve the problem as quickly as possible. Thank you for your understanding and patience!

  2. identified Oct 20, 2025, 04:07 PM UTC

    Multiple Diligent products are degraded due to a third party outage with AWS. Diligent engineers are working to restore service as soon as possible.

  3. identified Oct 20, 2025, 04:14 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 20, 2025, 10:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 21, 2025, 12:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025 Boards - MFA Users Are Not Able To Login In Multiple Regions 2h Boards (North America - Canada), Boards (North America - US), Boards (Europe - Germany), Boards (Europe - UK) and 1 more

Started Oct 20, 2025, 09:19 AM UTC· resolved Oct 20, 2025, 11:19 AM UTC

  1. identified Oct 20, 2025, 09:19 AM UTC

    MFA Users are not able to login in multiple regions due to an outage with one of our third-party providers. The root cause has been identified and fix is currently being implemented to resolve the problem as quickly as possible. Thank you for your understanding and patience!

  2. monitoring Oct 20, 2025, 09:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 11:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025 Diligent One Platform - Multiple Products Are Inaccessible 3h 8m Launchpad (North America - US), Entities (North America - US)

Started Oct 20, 2025, 08:11 AM UTC· resolved Oct 20, 2025, 11:19 AM UTC

  1. investigating Oct 20, 2025, 08:11 AM UTC

    Several products are currently unavailable due to an issue with one of our third-party providers. Our engineering team is actively working with their team to investigate and resolve the problem as quickly as possible. Thank you for your understanding and patience!

  2. identified Oct 20, 2025, 09:11 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 20, 2025, 10:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 11:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 18, 2025 Boards and Entities - Service Degradation in EU Region 32m Boards (Europe - Germany), Entities (Europe - Germany)

Started Oct 18, 2025, 08:49 PM UTC· resolved Oct 18, 2025, 09:22 PM UTC

  1. investigating Oct 18, 2025, 08:49 PM UTC

    There is a service degradation affecting multiple products in the EU region. Our team is working to restore them with priority. We apologize for the inconvenience and will keep you updated.

  2. identified Oct 18, 2025, 09:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 18, 2025, 09:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 18, 2025, 09:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 17, 2025 Third Party Manager – Site is inaccessible in the US region 44m Third Party Manager (North America - US)

Started Oct 17, 2025, 09:40 AM UTC· resolved Oct 17, 2025, 10:25 AM UTC

  1. identified Oct 17, 2025, 09:40 AM UTC

    Site is inaccessible in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. monitoring Oct 17, 2025, 09:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 17, 2025, 10:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 13, 2025 BoardDocs - Site is inaccessible for users in the US region 33m BoardDocs (North America - US)

Started Oct 13, 2025, 12:50 PM UTC· resolved Oct 13, 2025, 01:24 PM UTC

  1. investigating Oct 13, 2025, 12:50 PM UTC

    Site is inaccessible for users in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Oct 13, 2025, 01:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 13, 2025, 01:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 13, 2025, 01:24 PM UTC

    This incident has been resolved.

Read the full incident report →