Diligent Outage History

Diligent degraded View live status →

Diligent had 54 outages in the last 2 years totaling 66h 49m of downtime — averaging 2.2 incidents per month.

There were 54 Diligent outages since August 25, 2025 totaling 66h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.diligent.com

Critical January 12, 2026

BoardDocs - Users are experiencing service degradation in the US region

Detected by Pingoru
Jan 12, 2026, 03:33 PM UTC
Resolved
Jan 12, 2026, 05:30 PM UTC
Duration
1h 56m
Affected: BoardDocs (North America - US)
Timeline · 4 updates
  1. investigating Jan 12, 2026, 03:33 PM UTC

    Users are experiencing service degradation in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Jan 12, 2026, 04:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 12, 2026, 05:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 12, 2026, 05:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 8, 2026

Third Party Manager - Form and Workflows Is Down In EU region

Detected by Pingoru
Jan 08, 2026, 12:01 PM UTC
Resolved
Jan 08, 2026, 01:19 PM UTC
Duration
1h 18m
Affected: Third Party Manager (Europe - Germany)
Timeline · 4 updates
  1. investigating Jan 08, 2026, 12:01 PM UTC

    Forms and workflows in TPM is not accessible in EU region.

  2. identified Jan 08, 2026, 12:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 08, 2026, 12:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 08, 2026, 01:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 7, 2026

BoardDocs - Service Unavailable for US Users

Detected by Pingoru
Jan 07, 2026, 08:54 PM UTC
Resolved
Jan 07, 2026, 09:43 PM UTC
Duration
49m
Affected: Entities (North America - Canada)
Timeline · 4 updates
  1. investigating Jan 07, 2026, 08:54 PM UTC

    We are currently investigating this issue.

  2. identified Jan 07, 2026, 09:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 07, 2026, 09:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 07, 2026, 09:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 6, 2026

Entities - Service Unavailable in UK Region

Detected by Pingoru
Jan 06, 2026, 06:19 PM UTC
Resolved
Jan 06, 2026, 07:31 PM UTC
Duration
1h 12m
Affected: Entities (Europe - UK)
Timeline · 4 updates
  1. investigating Jan 06, 2026, 06:19 PM UTC

    We are currently investigating this issue.

  2. identified Jan 06, 2026, 06:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 06, 2026, 07:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 06, 2026, 07:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 5, 2026

Third Party Manager - Users are unable to access the application in the US region

Detected by Pingoru
Jan 05, 2026, 02:55 PM UTC
Resolved
Jan 05, 2026, 03:22 PM UTC
Duration
27m
Affected: Third Party Manager (North America - US)
Timeline · 4 updates
  1. investigating Jan 05, 2026, 02:55 PM UTC

    Users are unable to access the application in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Jan 05, 2026, 02:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 05, 2026, 02:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 05, 2026, 03:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 25, 2025

BoardDocs - Site Inaccessible for Users in the US Region

Detected by Pingoru
Nov 25, 2025, 04:57 PM UTC
Resolved
Nov 25, 2025, 06:01 PM UTC
Duration
1h 3m
Affected: BoardDocs (North America - US)
Timeline · 4 updates
  1. investigating Nov 25, 2025, 04:57 PM UTC

    Multiple sites are inaccessible for US users. We are actively investigating. Sorry for the inconvenience.

  2. identified Nov 25, 2025, 05:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 25, 2025, 05:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 25, 2025, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 23, 2025

BoardEffect - Site is inaccessible for iOS devices in the UK region

Detected by Pingoru
Nov 23, 2025, 06:16 PM UTC
Resolved
Nov 23, 2025, 10:02 PM UTC
Duration
3h 45m
Affected: BoardEffect (Europe - UK)
Timeline · 4 updates
  1. investigating Nov 23, 2025, 06:16 PM UTC

    Site is inaccessible for iOS devices in the UK region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Nov 23, 2025, 07:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 23, 2025, 07:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 23, 2025, 10:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 19, 2025

Community - Some Community Sites are Unavailable

Detected by Pingoru
Nov 19, 2025, 06:26 PM UTC
Resolved
Nov 19, 2025, 11:14 PM UTC
Duration
4h 47m
Timeline · 8 updates
  1. identified Nov 19, 2025, 05:45 PM UTC

    Community Sites for some customers are currently unavailable.

  2. identified Nov 19, 2025, 06:26 PM UTC

    Community Sites for some customers are currently unavailable.

  3. identified Nov 19, 2025, 06:28 PM UTC

    Community Sites for some customers are currently unavailable. Diligent Teams have identified the root cause of the issue and are working on a fix.

  4. identified Nov 19, 2025, 08:27 PM UTC

    Community Sites for some customers are currently unavailable. Diligent Teams have identified the root cause of the issue and are working on a fix.

  5. identified Nov 19, 2025, 08:30 PM UTC

    .

  6. identified Nov 19, 2025, 08:43 PM UTC

    Community Sites for some customers are currently unavailable. Diligent Teams have identified the root cause of the issue and are working on a fix.

  7. monitoring Nov 19, 2025, 10:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Nov 19, 2025, 11:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Entities - Site is inaccessible in CA region

Detected by Pingoru
Nov 18, 2025, 02:56 PM UTC
Resolved
Nov 18, 2025, 03:35 PM UTC
Duration
38m
Affected: Entities (North America - Canada)
Timeline · 4 updates
  1. investigating Nov 18, 2025, 02:56 PM UTC

    Site is inaccessible in CA region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Nov 18, 2025, 03:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 18, 2025, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 18, 2025, 03:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Intermittent Service Degradation Affecting Multiple Products

Detected by Pingoru
Nov 18, 2025, 01:24 PM UTC
Resolved
Nov 18, 2025, 03:39 PM UTC
Duration
2h 15m
Affected: iCompass (North America - Canada)Academy (North America - US)
Timeline · 3 updates
  1. identified Nov 18, 2025, 01:24 PM UTC

    We are currently experiencing intermittent service degradation affecting multiple products. The issue originates from one of our third-party service providers. We will continue to share updates as we receive them. Thank you for your patience and understanding.

  2. monitoring Nov 18, 2025, 02:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 03:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 11, 2025

Messenger – Web Portal Access Issues In AUS Region

Detected by Pingoru
Nov 11, 2025, 03:28 AM UTC
Resolved
Nov 11, 2025, 06:03 AM UTC
Duration
2h 35m
Affected: Messenger (Asia Pacific - Australia)
Timeline · 4 updates
  1. investigating Nov 11, 2025, 03:28 AM UTC

    Messenger access issues detected on the Web Portal. Mobile app remains accessible, though users report problems sending messages.

  2. identified Nov 11, 2025, 04:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 11, 2025, 04:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 11, 2025, 06:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 24, 2025

Community - All AWS Community Sites are Unavailable in the US Region

Detected by Pingoru
Oct 24, 2025, 05:54 PM UTC
Resolved
Oct 24, 2025, 06:10 PM UTC
Duration
16m
Affected: Community (North America - Canada)
Timeline · 2 updates
  1. monitoring Oct 24, 2025, 05:54 PM UTC

    Community Sites are unavailable. Users are being met with a 503 error when attempting to load the site.

  2. resolved Oct 24, 2025, 06:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 21, 2025

Platform Launchpad - DOD Users Unable to Log In

Detected by Pingoru
Oct 21, 2025, 03:12 PM UTC
Resolved
Oct 21, 2025, 09:39 PM UTC
Duration
6h 27m
Timeline · 4 updates
  1. investigating Oct 21, 2025, 03:12 PM UTC

    DOD Users are unable to log in. We are currently investigating. Thank you for your understanding and patience!

  2. identified Oct 21, 2025, 03:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 21, 2025, 06:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 21, 2025, 09:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

Diligent One Platform and Multiple Diligent Products - Users are Experiencing Service Degradation in the US Region

Detected by Pingoru
Oct 20, 2025, 03:05 PM UTC
Resolved
Oct 21, 2025, 12:10 AM UTC
Duration
9h 5m
Affected: Results (North America - US)BoardEffect (North America - US)Storyboards (North America - US)
Timeline · 5 updates
  1. identified Oct 20, 2025, 03:05 PM UTC

    Several products are currently unavailable due to an issue with one of our third-party providers. Our engineering team is actively working with their team to investigate and resolve the problem as quickly as possible. Thank you for your understanding and patience!

  2. identified Oct 20, 2025, 04:07 PM UTC

    Multiple Diligent products are degraded due to a third party outage with AWS. Diligent engineers are working to restore service as soon as possible.

  3. identified Oct 20, 2025, 04:14 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 20, 2025, 10:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 21, 2025, 12:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

Boards - MFA Users Are Not Able To Login In Multiple Regions

Detected by Pingoru
Oct 20, 2025, 09:19 AM UTC
Resolved
Oct 20, 2025, 11:19 AM UTC
Duration
2h
Affected: Boards (North America - Canada)Boards (North America - US)Boards (Europe - Germany)Boards (Europe - UK)Boards (Asia Pacific - Australia)
Timeline · 3 updates
  1. identified Oct 20, 2025, 09:19 AM UTC

    MFA Users are not able to login in multiple regions due to an outage with one of our third-party providers. The root cause has been identified and fix is currently being implemented to resolve the problem as quickly as possible. Thank you for your understanding and patience!

  2. monitoring Oct 20, 2025, 09:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 11:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

Diligent One Platform - Multiple Products Are Inaccessible

Detected by Pingoru
Oct 20, 2025, 08:11 AM UTC
Resolved
Oct 20, 2025, 11:19 AM UTC
Duration
3h 8m
Affected: Launchpad (North America - US)Entities (North America - US)
Timeline · 4 updates
  1. investigating Oct 20, 2025, 08:11 AM UTC

    Several products are currently unavailable due to an issue with one of our third-party providers. Our engineering team is actively working with their team to investigate and resolve the problem as quickly as possible. Thank you for your understanding and patience!

  2. identified Oct 20, 2025, 09:11 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 20, 2025, 10:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 11:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 18, 2025

Boards and Entities - Service Degradation in EU Region

Detected by Pingoru
Oct 18, 2025, 08:49 PM UTC
Resolved
Oct 18, 2025, 09:22 PM UTC
Duration
32m
Affected: Boards (Europe - Germany)Entities (Europe - Germany)
Timeline · 4 updates
  1. investigating Oct 18, 2025, 08:49 PM UTC

    There is a service degradation affecting multiple products in the EU region. Our team is working to restore them with priority. We apologize for the inconvenience and will keep you updated.

  2. identified Oct 18, 2025, 09:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 18, 2025, 09:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 18, 2025, 09:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 17, 2025

Third Party Manager – Site is inaccessible in the US region

Detected by Pingoru
Oct 17, 2025, 09:40 AM UTC
Resolved
Oct 17, 2025, 10:25 AM UTC
Duration
44m
Affected: Third Party Manager (North America - US)
Timeline · 3 updates
  1. identified Oct 17, 2025, 09:40 AM UTC

    Site is inaccessible in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. monitoring Oct 17, 2025, 09:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 17, 2025, 10:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 13, 2025

BoardDocs - Site is inaccessible for users in the US region

Detected by Pingoru
Oct 13, 2025, 12:50 PM UTC
Resolved
Oct 13, 2025, 01:24 PM UTC
Duration
33m
Affected: BoardDocs (North America - US)
Timeline · 4 updates
  1. investigating Oct 13, 2025, 12:50 PM UTC

    Site is inaccessible for users in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Oct 13, 2025, 01:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 13, 2025, 01:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 13, 2025, 01:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 9, 2025

BoardEffect - Users Are Unexpectedly Being Logged Out in the US region

Detected by Pingoru
Oct 09, 2025, 12:48 PM UTC
Resolved
Oct 09, 2025, 02:20 PM UTC
Duration
1h 32m
Affected: BoardEffect (North America - US)
Timeline · 4 updates
  1. investigating Oct 09, 2025, 12:48 PM UTC

    Some users are experiencing unexpected logouts while using BoardEffect in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Oct 09, 2025, 02:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 09, 2025, 02:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 09, 2025, 02:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 9, 2025

Diligent ESG - Users from APAC region unable to access accuvio website.

Detected by Pingoru
Oct 09, 2025, 02:25 AM UTC
Resolved
Oct 09, 2025, 03:56 AM UTC
Duration
1h 31m
Affected: ESG (Accuvio) (Europe - Germany)ESG (Accuvio) (North America - US)
Timeline · 3 updates
  1. identified Oct 09, 2025, 02:25 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 09, 2025, 03:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 09, 2025, 03:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 6, 2025

BoardDocs - Clients are experiencing latency in BoardDocs

Detected by Pingoru
Oct 06, 2025, 04:35 PM UTC
Resolved
Oct 06, 2025, 08:47 PM UTC
Duration
4h 11m
Affected: BoardDocs (North America - US)
Timeline · 3 updates
  1. identified Oct 06, 2025, 04:35 PM UTC

    Clients are experiencing latency in BoardDocs. Some users are unable to load sites.

  2. monitoring Oct 06, 2025, 08:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 06, 2025, 08:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 5, 2025

Service Outage Affecting Multiple Products in the US region

Detected by Pingoru
Oct 05, 2025, 05:52 AM UTC
Resolved
Oct 05, 2025, 06:40 AM UTC
Duration
47m
Affected: BoardDocs (North America - US)Boards (North America - US)Messenger (North America - US)Minutes (North America - US)BoardEffect (North America - US)Entities (North America - US)
Timeline · 4 updates
  1. investigating Oct 05, 2025, 05:52 AM UTC

    We are currently experiencing an outage impacting several products in the US region. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. Service availability may be limited or disrupted during this time. Thank you for your understanding and patience!

  2. identified Oct 05, 2025, 06:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 05, 2025, 06:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 05, 2025, 06:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 19, 2025

Third Party Manager - Users Are Unable to Access the US Region

Detected by Pingoru
Sep 19, 2025, 05:02 PM UTC
Resolved
Sep 20, 2025, 12:52 AM UTC
Duration
7h 49m
Affected: Third Party Manager (North America - US)
Timeline · 5 updates
  1. investigating Sep 19, 2025, 05:02 PM UTC

    Unable are unable to access the US region in Third Party Manager

  2. identified Sep 19, 2025, 05:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 19, 2025, 06:44 PM UTC

    This issue has been identified to be an issue on the cloud provider side. We are working with them to resolve this as quickly as possible.

  4. monitoring Sep 19, 2025, 10:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 20, 2025, 12:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 8, 2025

Reports - GovCloud Users Are Facing Difficulties Accessing The Site

Detected by Pingoru
Sep 08, 2025, 04:41 PM UTC
Resolved
Sep 08, 2025, 11:58 PM UTC
Duration
7h 17m
Affected: Reports (Gov - US Fed)Reports (Gov - US SLED)
Timeline · 4 updates
  1. investigating Sep 08, 2025, 04:41 PM UTC

    GovCloud users in the US region are experiencing difficulties accessing the Reports application through the Diligent One platform.

  2. identified Sep 08, 2025, 06:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 08, 2025, 10:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 08, 2025, 11:58 PM UTC

    This incident has been resolved.

Read the full incident report →