Diligent incident

Third Party Manager - Users are unable to access the application in the US region

Critical Resolved View vendor source →

Diligent experienced a critical incident on January 5, 2026 affecting Third Party Manager (North America - US), lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 02:55 PM UTC
Resolved
Jan 05, 2026, 03:22 PM UTC
Duration
27m
Detected by Pingoru
Jan 05, 2026, 02:55 PM UTC

Affected components

Third Party Manager (North America - US)

Update timeline

  1. investigating Jan 05, 2026, 02:55 PM UTC

    Users are unable to access the application in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Jan 05, 2026, 02:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 05, 2026, 02:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 05, 2026, 03:22 PM UTC

    This incident has been resolved.