Diligent incident

Platform Launchpad - DOD Users Unable to Log In

Critical Resolved View vendor source →

Diligent experienced a critical incident on October 21, 2025, lasting 6h 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2025, 03:12 PM UTC
Resolved
Oct 21, 2025, 09:39 PM UTC
Duration
6h 27m
Detected by Pingoru
Oct 21, 2025, 03:12 PM UTC

Update timeline

  1. investigating Oct 21, 2025, 03:12 PM UTC

    DOD Users are unable to log in. We are currently investigating. Thank you for your understanding and patience!

  2. identified Oct 21, 2025, 03:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 21, 2025, 06:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 21, 2025, 09:39 PM UTC

    This incident has been resolved.