Diligent incident

Messenger – Web Portal Access Issues In AUS Region

Critical Resolved View vendor source →

Diligent experienced a critical incident on November 11, 2025 affecting Messenger (Asia Pacific - Australia), lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2025, 03:28 AM UTC
Resolved
Nov 11, 2025, 06:03 AM UTC
Duration
2h 35m
Detected by Pingoru
Nov 11, 2025, 03:28 AM UTC

Affected components

Messenger (Asia Pacific - Australia)

Update timeline

  1. investigating Nov 11, 2025, 03:28 AM UTC

    Messenger access issues detected on the Web Portal. Mobile app remains accessible, though users report problems sending messages.

  2. identified Nov 11, 2025, 04:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 11, 2025, 04:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 11, 2025, 06:03 AM UTC

    This incident has been resolved.