Diligent incident

BoardDocs - Site is inaccessible for users in the US region

Critical Resolved View vendor source →

Diligent experienced a critical incident on October 13, 2025 affecting BoardDocs (North America - US), lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2025, 12:50 PM UTC
Resolved
Oct 13, 2025, 01:24 PM UTC
Duration
33m
Detected by Pingoru
Oct 13, 2025, 12:50 PM UTC

Affected components

BoardDocs (North America - US)

Update timeline

  1. investigating Oct 13, 2025, 12:50 PM UTC

    Site is inaccessible for users in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Oct 13, 2025, 01:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 13, 2025, 01:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 13, 2025, 01:24 PM UTC

    This incident has been resolved.