Diligent incident

Entities - Site is inaccessible in CA region

Critical Resolved View vendor source →

Diligent experienced a critical incident on November 18, 2025 affecting Entities (North America - Canada), lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:56 PM UTC
Resolved
Nov 18, 2025, 03:35 PM UTC
Duration
38m
Detected by Pingoru
Nov 18, 2025, 02:56 PM UTC

Affected components

Entities (North America - Canada)

Update timeline

  1. investigating Nov 18, 2025, 02:56 PM UTC

    Site is inaccessible in CA region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Nov 18, 2025, 03:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 18, 2025, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 18, 2025, 03:35 PM UTC

    This incident has been resolved.