Diligent incident

Boards - MFA Users Are Not Able To Login In Multiple Regions

Critical Resolved View vendor source →

Diligent experienced a critical incident on October 20, 2025 affecting Boards (North America - Canada) and Boards (North America - US) and 1 more component, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:19 AM UTC
Resolved
Oct 20, 2025, 11:19 AM UTC
Duration
2h
Detected by Pingoru
Oct 20, 2025, 09:19 AM UTC

Affected components

Boards (North America - Canada)Boards (North America - US)Boards (Europe - Germany)Boards (Europe - UK)Boards (Asia Pacific - Australia)

Update timeline

  1. identified Oct 20, 2025, 09:19 AM UTC

    MFA Users are not able to login in multiple regions due to an outage with one of our third-party providers. The root cause has been identified and fix is currently being implemented to resolve the problem as quickly as possible. Thank you for your understanding and patience!

  2. monitoring Oct 20, 2025, 09:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 11:19 AM UTC

    This incident has been resolved.