Diligent incident

Intermittent Service Degradation Affecting Multiple Products

Critical Resolved View vendor source →

Diligent experienced a critical incident on November 18, 2025 affecting iCompass (North America - Canada) and Academy (North America - US), lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:24 PM UTC
Resolved
Nov 18, 2025, 03:39 PM UTC
Duration
2h 15m
Detected by Pingoru
Nov 18, 2025, 01:24 PM UTC

Affected components

iCompass (North America - Canada)Academy (North America - US)

Update timeline

  1. identified Nov 18, 2025, 01:24 PM UTC

    We are currently experiencing intermittent service degradation affecting multiple products. The issue originates from one of our third-party service providers. We will continue to share updates as we receive them. Thank you for your patience and understanding.

  2. monitoring Nov 18, 2025, 02:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 03:39 PM UTC

    This incident has been resolved.