Diligent incident

iCompass - Email Notifications Are Not Being Delivered In The CA Region

Major Resolved View vendor source →

Diligent experienced a major incident on February 6, 2026 affecting iCompass (North America - Canada), lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2026, 09:50 PM UTC
Resolved
Feb 07, 2026, 12:29 AM UTC
Duration
2h 38m
Detected by Pingoru
Feb 06, 2026, 09:50 PM UTC

Affected components

iCompass (North America - Canada)

Update timeline

  1. investigating Feb 06, 2026, 09:50 PM UTC

    Email notifications are not being delivered in North America - Canada region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Feb 06, 2026, 10:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 06, 2026, 10:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 07, 2026, 12:29 AM UTC

    This incident has been resolved.