Diligent incident

Diligent One Platform - Multiple Products Are Inaccessible

Critical Resolved View vendor source →

Diligent experienced a critical incident on October 20, 2025 affecting Launchpad (North America - US) and Entities (North America - US), lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:11 AM UTC
Resolved
Oct 20, 2025, 11:19 AM UTC
Duration
3h 8m
Detected by Pingoru
Oct 20, 2025, 08:11 AM UTC

Affected components

Launchpad (North America - US)Entities (North America - US)

Update timeline

  1. investigating Oct 20, 2025, 08:11 AM UTC

    Several products are currently unavailable due to an issue with one of our third-party providers. Our engineering team is actively working with their team to investigate and resolve the problem as quickly as possible. Thank you for your understanding and patience!

  2. identified Oct 20, 2025, 09:11 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 20, 2025, 10:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 11:19 AM UTC

    This incident has been resolved.