Diligent Outage History

Diligent degraded · 1 active incident View live status →

There were 14 Diligent outages since February 6, 2026 totaling 76h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.diligent.com

Critical April 27, 2026

BoardDocs - Sites Are Inaccessible In The US Region

Detected by Pingoru: Apr 27, 2026, 04:41 PM UTC
Resolved: Apr 28, 2026, 10:08 PM UTC
Duration: 1d 5h

Affected: BoardDocs (North America - US)

Timeline · 13 updates

investigating Apr 27, 2026, 01:07 PM UTC

Users are unable to access their sites in the US region. We are currently investigating. Thank you for your understanding and patience!
identified Apr 27, 2026, 01:23 PM UTC

The issue has been identified and a fix is being implemented.
identified Apr 27, 2026, 04:41 PM UTC

.The issue has been identified and a fix is being implemented.
identified Apr 27, 2026, 05:35 PM UTC

.
identified Apr 27, 2026, 05:36 PM UTC

.
investigating Apr 27, 2026, 08:08 PM UTC

Please be aware that teams are still actively engaged and working on this issue. We understand this issue is frustrating and are doing everything we can to resolve it as quickly as possible.
identified Apr 27, 2026, 08:26 PM UTC

The issue has been identified and a fix is being implemented.
investigating Apr 27, 2026, 08:27 PM UTC

We are currently investigating this issue.
monitoring Apr 28, 2026, 02:12 AM UTC

A fix has been implemented and we are monitoring the results.
investigating Apr 28, 2026, 01:03 PM UTC

We are currently investigating this issue.
identified Apr 28, 2026, 06:30 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 28, 2026, 06:30 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 28, 2026, 10:08 PM UTC

This incident has been resolved.

Read the full incident report →

Critical April 20, 2026

Diligent One Platform - Users Are Intermittently Unable To Access D1P Across Regions

Detected by Pingoru: Apr 20, 2026, 10:47 AM UTC
Resolved: Apr 20, 2026, 12:38 PM UTC
Duration: 1h 51m

Timeline · 4 updates

investigating Apr 20, 2026, 10:47 AM UTC

Users are intermittently unable to access D1P in the US region. We are currently investigating. Thank you for understanding and patience.
identified Apr 20, 2026, 11:04 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 20, 2026, 11:08 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 20, 2026, 12:38 PM UTC

This incident has been resolved.

Read the full incident report →

Critical April 19, 2026

Diligent Data Room - Service Disruption in UK Region

Detected by Pingoru: Apr 19, 2026, 12:38 AM UTC
Resolved: Apr 19, 2026, 03:36 AM UTC
Duration: 2h 58m

Affected: Diligent Data Room (Europe - UK)

Timeline · 4 updates

investigating Apr 19, 2026, 12:38 AM UTC

Users in the UK region are experiencing temporary difficulty accessing the Diligent Data Room. During this time, the application is unavailable and the issue is being addressed as quickly as possible.
identified Apr 19, 2026, 02:33 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 19, 2026, 03:27 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 19, 2026, 03:36 AM UTC

This incident has been resolved.

Read the full incident report →

Major April 13, 2026

Boards - Some Clients Unable To Access Their Site Intermittently In APAC and CA Regions

Detected by Pingoru: Apr 13, 2026, 08:23 AM UTC
Resolved: Apr 13, 2026, 09:14 AM UTC
Duration: 51m

Affected: Boards (North America - Canada)Boards (Asia Pacific - Australia)

Timeline · 4 updates

investigating Apr 13, 2026, 08:23 AM UTC

We are currently investigating this incident. Thank you for your patience.
identified Apr 13, 2026, 08:34 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 13, 2026, 08:42 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 13, 2026, 09:14 AM UTC

This incident has been resolved.

Read the full incident report →

Critical March 17, 2026

Salesforce Outage - Investigating

Detected by Pingoru: Mar 17, 2026, 05:37 AM UTC
Resolved: Mar 17, 2026, 08:32 AM UTC
Duration: 2h 54m

Timeline · 4 updates

investigating Mar 17, 2026, 05:37 AM UTC

We are currently experiencing a service disruption from Salesforce and following up with the Salesforce team. We apologize for any inconvenience.
identified Mar 17, 2026, 06:36 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 17, 2026, 08:28 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 17, 2026, 08:32 AM UTC

This incident has been resolved.

Read the full incident report →

Critical February 27, 2026

Boards - Users Unable To Login Using Existing Password

Detected by Pingoru: Feb 27, 2026, 11:22 PM UTC
Resolved: Feb 28, 2026, 01:47 AM UTC
Duration: 2h 25m

Affected: Boards (North America - US)

Timeline · 4 updates

investigating Feb 27, 2026, 11:22 PM UTC

We are currently investigating this issue.
identified Feb 28, 2026, 01:13 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 28, 2026, 01:13 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 28, 2026, 01:47 AM UTC

This incident has been resolved.

Read the full incident report →

Major February 27, 2026

Diligent Contact Center - Users are unable to contact the Support Team through the UK phone line

Detected by Pingoru: Feb 27, 2026, 01:41 PM UTC
Resolved: Feb 28, 2026, 01:36 PM UTC
Duration: 23h 55m

Affected: Contact Center (North America - US)

Timeline · 4 updates

investigating Feb 27, 2026, 01:41 PM UTC

Users are currently unable to reach the Support Team via the UK support number (+44-800-234-6580). We are actively investigating the issue with our third party provider. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email ([email protected]). Thank you for your understanding and patience!
identified Feb 27, 2026, 03:55 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 28, 2026, 01:22 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 28, 2026, 01:36 PM UTC

This incident has been resolved.

Read the full incident report →

Critical February 24, 2026

Third Party Manager - Third Party Manager is down in the US region

Detected by Pingoru: Feb 24, 2026, 07:52 PM UTC
Resolved: Feb 24, 2026, 08:25 PM UTC
Duration: 33m

Affected: Third Party Manager (North America - US)

Timeline · 4 updates

investigating Feb 24, 2026, 07:52 PM UTC

Third Party Manager is unavailable in the US Region
identified Feb 24, 2026, 07:55 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 24, 2026, 07:56 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 24, 2026, 08:25 PM UTC

This incident has been resolved.

Read the full incident report →

Critical February 24, 2026

Boards - Users are unable to access the application in US, CA and EU regions

Detected by Pingoru: Feb 24, 2026, 02:17 PM UTC
Resolved: Feb 24, 2026, 02:37 PM UTC
Duration: 20m

Affected: Boards (North America - Canada)Boards (North America - US)Boards (Europe - Germany)

Timeline · 4 updates

investigating Feb 24, 2026, 02:17 PM UTC

Users are unable to access the application in US, CA and EU regions. We are currently investigating. Thank you for your understanding and patience!
identified Feb 24, 2026, 02:26 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 24, 2026, 02:29 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 24, 2026, 02:37 PM UTC

This incident has been resolved.

Read the full incident report →

Critical February 19, 2026

Third Party Manager - Application is unavailable in the US Region

Detected by Pingoru: Feb 19, 2026, 08:47 PM UTC
Resolved: Feb 19, 2026, 09:02 PM UTC
Duration: 14m

Affected: Third Party Manager (North America - US)

Timeline · 3 updates

identified Feb 19, 2026, 08:47 PM UTC

Users are unable to log in to Third Party Manager in the US Region
monitoring Feb 19, 2026, 08:52 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 19, 2026, 09:02 PM UTC

This incident has been resolved.

Read the full incident report →

Critical February 19, 2026

Equity - Users are unable to access the application in the US region

Detected by Pingoru: Feb 19, 2026, 06:08 AM UTC
Resolved: Feb 19, 2026, 08:56 AM UTC
Duration: 2h 47m

Affected: Equity (North America - US)

Timeline · 4 updates

investigating Feb 19, 2026, 06:08 AM UTC

Users are unable to access the application in the US region. We are currently investigating. Thank you for your understanding and patience!
identified Feb 19, 2026, 06:12 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 19, 2026, 08:00 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 19, 2026, 08:56 AM UTC

This incident has been resolved.

Read the full incident report →

Major February 18, 2026

BoardEffect - US region Users Ecountering Issues In Uploading File And Building Book

Detected by Pingoru: Feb 18, 2026, 09:35 PM UTC
Resolved: Feb 19, 2026, 12:24 AM UTC
Duration: 2h 49m

Affected: BoardEffect (North America - US)

Timeline · 4 updates

investigating Feb 18, 2026, 09:35 PM UTC

We are currently investigating this issue.
identified Feb 19, 2026, 12:07 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 19, 2026, 12:07 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 19, 2026, 12:24 AM UTC

This incident has been resolved.

Read the full incident report →

Major February 12, 2026

Workflow - Users Are Experiencing Intermittent Service Degradation

Detected by Pingoru: Feb 12, 2026, 10:58 AM UTC
Resolved: Feb 12, 2026, 01:27 PM UTC
Duration: 2h 28m

Affected: Workflow (Europe - UK)

Timeline · 4 updates

investigating Feb 12, 2026, 10:58 AM UTC

Users are experiencing intermittent service degradation while accessing the application. We are currently investigating. Thank you for your understanding and patience!
identified Feb 12, 2026, 12:53 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 12, 2026, 12:53 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 12, 2026, 01:27 PM UTC

This incident has been resolved.

Read the full incident report →

Major February 6, 2026

iCompass - Email Notifications Are Not Being Delivered In The CA Region

Detected by Pingoru: Feb 06, 2026, 09:50 PM UTC
Resolved: Feb 07, 2026, 12:29 AM UTC
Duration: 2h 38m

Affected: iCompass (North America - Canada)

Timeline · 4 updates

investigating Feb 06, 2026, 09:50 PM UTC

Email notifications are not being delivered in North America - Canada region. We are currently investigating. Thank you for your understanding and patience!
identified Feb 06, 2026, 10:50 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 06, 2026, 10:50 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 07, 2026, 12:29 AM UTC

This incident has been resolved.

Read the full incident report →

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