Diligent Outage History

Diligent degraded View live status →

Diligent had 54 outages in the last 2 years totaling 432h 43m of downtime — averaging 2.2 incidents per month.

There were 54 Diligent outages since August 25, 2025 totaling 432h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.diligent.com

Critical May 28, 2026

Results - Service Degradation Impacting Users In Non-US Regions

Detected by Pingoru
May 28, 2026, 03:23 AM UTC
Resolved
May 28, 2026, 05:00 AM UTC
Duration
1h 36m
Affected: Results (North America - Canada)Results (Europe - Germany)Results (Europe - UK)Results (Africa - South Africa)Results (Asia Pacific - Australia)Results (Asia Pacific - Japan)Results (Asia Pacific - Singapore)Results (South America - Brazil)
Timeline · 3 updates
  1. identified May 28, 2026, 03:23 AM UTC

    Users are experiencing service degradation in non US regions. We are currently investigating. Thank you for your understanding and patience.

  2. monitoring May 28, 2026, 04:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 28, 2026, 05:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 27, 2026

Diligent One Platform and Multiple Diligent Products - Users are Experiencing Service Degradation

Detected by Pingoru
May 27, 2026, 08:03 PM UTC
Resolved
May 27, 2026, 08:26 PM UTC
Duration
23m
Timeline · 4 updates
  1. investigating May 27, 2026, 08:03 PM UTC

    We are currently investigating this issue.

  2. identified May 27, 2026, 08:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 27, 2026, 08:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 27, 2026, 08:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 24, 2026

Boards | BoardDocs | BoardEffect | Entities - Intermittent Service Degradation Affecting Users in the US

Detected by Pingoru
May 24, 2026, 08:14 AM UTC
Resolved
May 24, 2026, 03:51 PM UTC
Duration
7h 37m
Affected: Boards (North America - Canada)BoardDocs (North America - US)Boards (North America - US)BoardEffect (North America - US)Entities (North America - US)
Timeline · 5 updates
  1. investigating May 24, 2026, 08:14 AM UTC

    Users are intermittently experiencing login issues in US and CA regions. We are currently experiencing. Thank you for your understanding and patience.

  2. identified May 24, 2026, 08:47 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 24, 2026, 11:53 AM UTC

    Boards, BoardEffect, and Entities are currently stable, and all services have recovered except **BoardDocs**, which continues to experience intermittent performance issues. Our teams are actively working to resolve the remaining impact and will provide additional updates as progress is made.

  4. monitoring May 24, 2026, 01:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 24, 2026, 03:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 22, 2026

Third-Party Manager - Users Are Not Able To Access The Site In The US region

Detected by Pingoru
May 22, 2026, 09:54 AM UTC
Resolved
May 22, 2026, 11:16 AM UTC
Duration
1h 22m
Affected: Third Party Manager (North America - US)
Timeline · 3 updates
  1. identified May 22, 2026, 09:54 AM UTC

    Users are not able to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. monitoring May 22, 2026, 11:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 22, 2026, 11:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 20, 2026

Boards – Users Are Not Able To Access The Application In The APAC Region

Detected by Pingoru
May 20, 2026, 02:54 AM UTC
Resolved
May 20, 2026, 04:03 AM UTC
Duration
1h 8m
Affected: Boards (Asia Pacific - Australia)
Timeline · 4 updates
  1. investigating May 20, 2026, 02:54 AM UTC

    Users are not able to access the application in the APAC region. We are currently investigating. Thank you for your understanding and patience!

  2. identified May 20, 2026, 02:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 20, 2026, 03:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 20, 2026, 04:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 12, 2026

Boards - Users Are Not Able Not Access The Application In The EU Region

Detected by Pingoru
May 12, 2026, 10:00 AM UTC
Resolved
May 12, 2026, 10:37 AM UTC
Duration
37m
Affected: Boards (Europe - Germany)
Timeline · 4 updates
  1. investigating May 12, 2026, 10:00 AM UTC

    Users are not able to access the application in the EU region. We are currently investigating. Thank you for your understanding and patience!

  2. identified May 12, 2026, 10:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 12, 2026, 10:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 12, 2026, 10:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 20, 2026

Diligent One Platform - Users Are Intermittently Unable To Access D1P Across Regions

Detected by Pingoru
Apr 20, 2026, 10:47 AM UTC
Resolved
Apr 20, 2026, 12:38 PM UTC
Duration
1h 51m
Timeline · 4 updates
  1. investigating Apr 20, 2026, 10:47 AM UTC

    Users are intermittently unable to access D1P in the US region. We are currently investigating. Thank you for understanding and patience.

  2. identified Apr 20, 2026, 11:04 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 20, 2026, 11:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 20, 2026, 12:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 19, 2026

Diligent Data Room - Service Disruption in UK Region

Detected by Pingoru
Apr 19, 2026, 12:38 AM UTC
Resolved
Apr 19, 2026, 03:36 AM UTC
Duration
2h 58m
Affected: Diligent Data Room (Europe - UK)
Timeline · 4 updates
  1. investigating Apr 19, 2026, 12:38 AM UTC

    Users in the UK region are experiencing temporary difficulty accessing the Diligent Data Room. During this time, the application is unavailable and the issue is being addressed as quickly as possible.

  2. identified Apr 19, 2026, 02:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 19, 2026, 03:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 19, 2026, 03:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 13, 2026

Boards - Some Clients Unable To Access Their Site Intermittently In APAC and CA Regions

Detected by Pingoru
Apr 13, 2026, 08:23 AM UTC
Resolved
Apr 13, 2026, 09:14 AM UTC
Duration
51m
Affected: Boards (North America - Canada)Boards (Asia Pacific - Australia)
Timeline · 4 updates
  1. investigating Apr 13, 2026, 08:23 AM UTC

    We are currently investigating this incident. Thank you for your patience.

  2. identified Apr 13, 2026, 08:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 13, 2026, 08:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 13, 2026, 09:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 17, 2026

Salesforce Outage - Investigating

Detected by Pingoru
Mar 17, 2026, 05:37 AM UTC
Resolved
Mar 17, 2026, 08:32 AM UTC
Duration
2h 54m
Timeline · 4 updates
  1. investigating Mar 17, 2026, 05:37 AM UTC

    We are currently experiencing a service disruption from Salesforce and following up with the Salesforce team. We apologize for any inconvenience.

  2. identified Mar 17, 2026, 06:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 17, 2026, 08:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 17, 2026, 08:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 27, 2026

Boards - Users Unable To Login Using Existing Password

Detected by Pingoru
Feb 27, 2026, 11:22 PM UTC
Resolved
Feb 28, 2026, 01:47 AM UTC
Duration
2h 25m
Affected: Boards (North America - US)
Timeline · 4 updates
  1. investigating Feb 27, 2026, 11:22 PM UTC

    We are currently investigating this issue.

  2. identified Feb 28, 2026, 01:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 28, 2026, 01:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 28, 2026, 01:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 27, 2026

Diligent Contact Center - Users are unable to contact the Support Team through the UK phone line

Detected by Pingoru
Feb 27, 2026, 01:41 PM UTC
Resolved
Feb 28, 2026, 01:36 PM UTC
Duration
23h 55m
Affected: Contact Center (North America - US)
Timeline · 4 updates
  1. investigating Feb 27, 2026, 01:41 PM UTC

    Users are currently unable to reach the Support Team via the UK support number (+44-800-234-6580). We are actively investigating the issue with our third party provider. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email ([email protected]). Thank you for your understanding and patience!

  2. identified Feb 27, 2026, 03:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 28, 2026, 01:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 28, 2026, 01:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 24, 2026

Third Party Manager - Third Party Manager is down in the US region

Detected by Pingoru
Feb 24, 2026, 07:52 PM UTC
Resolved
Feb 24, 2026, 08:25 PM UTC
Duration
33m
Affected: Third Party Manager (North America - US)
Timeline · 4 updates
  1. investigating Feb 24, 2026, 07:52 PM UTC

    Third Party Manager is unavailable in the US Region

  2. identified Feb 24, 2026, 07:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 24, 2026, 07:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 24, 2026, 08:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 24, 2026

Boards - Users are unable to access the application in US, CA and EU regions

Detected by Pingoru
Feb 24, 2026, 02:17 PM UTC
Resolved
Feb 24, 2026, 02:37 PM UTC
Duration
20m
Affected: Boards (North America - Canada)Boards (North America - US)Boards (Europe - Germany)
Timeline · 4 updates
  1. investigating Feb 24, 2026, 02:17 PM UTC

    Users are unable to access the application in US, CA and EU regions. We are currently investigating. Thank you for your understanding and patience!

  2. identified Feb 24, 2026, 02:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 24, 2026, 02:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 24, 2026, 02:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 19, 2026

Third Party Manager - Application is unavailable in the US Region

Detected by Pingoru
Feb 19, 2026, 08:47 PM UTC
Resolved
Feb 19, 2026, 09:02 PM UTC
Duration
14m
Affected: Third Party Manager (North America - US)
Timeline · 3 updates
  1. identified Feb 19, 2026, 08:47 PM UTC

    Users are unable to log in to Third Party Manager in the US Region

  2. monitoring Feb 19, 2026, 08:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 19, 2026, 09:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 19, 2026

Equity - Users are unable to access the application in the US region

Detected by Pingoru
Feb 19, 2026, 06:08 AM UTC
Resolved
Feb 19, 2026, 08:56 AM UTC
Duration
2h 47m
Affected: Equity (North America - US)
Timeline · 4 updates
  1. investigating Feb 19, 2026, 06:08 AM UTC

    Users are unable to access the application in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Feb 19, 2026, 06:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 19, 2026, 08:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 19, 2026, 08:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 18, 2026

BoardEffect - US region Users Ecountering Issues In Uploading File And Building Book

Detected by Pingoru
Feb 18, 2026, 09:35 PM UTC
Resolved
Feb 19, 2026, 12:24 AM UTC
Duration
2h 49m
Affected: BoardEffect (North America - US)
Timeline · 4 updates
  1. investigating Feb 18, 2026, 09:35 PM UTC

    We are currently investigating this issue.

  2. identified Feb 19, 2026, 12:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 19, 2026, 12:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 19, 2026, 12:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 12, 2026

Workflow - Users Are Experiencing Intermittent Service Degradation

Detected by Pingoru
Feb 12, 2026, 10:58 AM UTC
Resolved
Feb 12, 2026, 01:27 PM UTC
Duration
2h 28m
Affected: Workflow (Europe - UK)
Timeline · 4 updates
  1. investigating Feb 12, 2026, 10:58 AM UTC

    Users are experiencing intermittent service degradation while accessing the application. We are currently investigating. Thank you for your understanding and patience!

  2. identified Feb 12, 2026, 12:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 12, 2026, 12:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 12, 2026, 01:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 6, 2026

iCompass - Email Notifications Are Not Being Delivered In The CA Region

Detected by Pingoru
Feb 06, 2026, 09:50 PM UTC
Resolved
Feb 07, 2026, 12:29 AM UTC
Duration
2h 38m
Affected: iCompass (North America - Canada)
Timeline · 4 updates
  1. investigating Feb 06, 2026, 09:50 PM UTC

    Email notifications are not being delivered in North America - Canada region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Feb 06, 2026, 10:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 06, 2026, 10:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 07, 2026, 12:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 29, 2026

Boards - Web Admin Is Unavailable in UK Region

Detected by Pingoru
Jan 29, 2026, 08:55 AM UTC
Resolved
Jan 29, 2026, 09:26 AM UTC
Duration
31m
Affected: Boards (Europe - UK)
Timeline · 4 updates
  1. investigating Jan 29, 2026, 08:55 AM UTC

    Users are unable to access the Boards Web Admin application. We are currently investigating. Thank you for your understanding and patience!

  2. identified Jan 29, 2026, 09:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 29, 2026, 09:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 29, 2026, 09:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 23, 2026

Email Notification Degradation for Outlook Users

Detected by Pingoru
Jan 23, 2026, 02:06 AM UTC
Resolved
Jan 23, 2026, 08:12 AM UTC
Duration
6h 6m
Timeline · 2 updates
  1. identified Jan 23, 2026, 02:06 AM UTC

    There is an issue impacting Outlook users, where email notifications may be delayed or not delivered. Microsoft is actively working on the issue. Please reference Microsoft's Status Page here: https://status.cloud.microsoft/m365

  2. resolved Jan 23, 2026, 08:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 22, 2026

3PM - Application is unavailable in the EU region for all customers

Detected by Pingoru
Jan 22, 2026, 06:07 PM UTC
Resolved
Jan 22, 2026, 06:45 PM UTC
Duration
37m
Affected: Third Party Manager (Europe - Germany)
Timeline · 3 updates
  1. identified Jan 22, 2026, 06:07 PM UTC

    3PM is unavailable for users in the EU region.

  2. monitoring Jan 22, 2026, 06:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 22, 2026, 06:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 14, 2026

BoardDocs - Users are experiencing latency and unable to access the application

Detected by Pingoru
Jan 14, 2026, 05:47 PM UTC
Resolved
Jan 14, 2026, 06:21 PM UTC
Duration
33m
Affected: BoardDocs (North America - US)
Timeline · 3 updates
  1. identified Jan 14, 2026, 05:47 PM UTC

    Customers are experiencing heavy latency when attempting to use the application.

  2. monitoring Jan 14, 2026, 06:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2026, 06:21 PM UTC

    This incident has been resolved.

Read the full incident report →