Diligent Outage History

Diligent is up right now

Pingoru has recorded 59 incidents for Diligent: 48 in the last 12 months and 7 in the last 90 days.

Source: status.diligent.com

59incidents recorded
48last 12 months
7last 90 days
10 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOctNov3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov3%
Pingoru began tracking Diligent in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026439 of 720 (5%)
May 20267348 of 744 (47%)
June 202615 of 720 (1%)
July 202623 of 744 (0%)
August 2026231 of 744 (4%)
September 202610 of 720 (0%)
October 202611 of 744 (0%)
November 202633 of 97 (3%)

Incidents, newest first

Critical November 4, 2026 Community – Site access unavailable – US 36m Community (North America - Canada)

Started Nov 04, 2026, 05:59 PM UTC· resolved Nov 04, 2026, 06:35 PM UTC

  1. investigating Nov 04, 2026, 05:59 PM UTC

    Some customers are currently unable to access their Community sites. Support teams currently working to solve issue.

  2. identified Nov 04, 2026, 06:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 04, 2026, 06:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 04, 2026, 06:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 3, 2026 Boards – Intermittent slow performance – CA 51m Boards (North America - Canada)

Started Nov 03, 2026, 05:05 PM UTC· resolved Nov 03, 2026, 05:57 PM UTC

  1. investigating Nov 03, 2026, 05:05 PM UTC

    Some users in the Canada region experienced intermittent delays when accessing Diligent Boards and performing actions such as opening content, creating books, and uploading documents. Our teams are actively working to restore normal performance.

  2. monitoring Nov 03, 2026, 05:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 03, 2026, 05:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 2, 2026 Community – Service Is Unavailable – US 1h 50m Community (North America - US)

Started Nov 02, 2026, 01:40 PM UTC· resolved Nov 02, 2026, 03:31 PM UTC

  1. investigating Nov 02, 2026, 01:40 PM UTC

    Customers are unable to access Community sites in the US. We are currently investigating. Thank you for your understanding and patience!

  2. identified Nov 02, 2026, 02:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 02, 2026, 02:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 02, 2026, 03:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 30, 2026 Diligent One Platform - Login Failures Affecting Users - APAC 57m

Started Oct 30, 2026, 01:58 AM UTC· resolved Oct 30, 2026, 02:55 AM UTC

  1. investigating Oct 30, 2026, 01:58 AM UTC

    Users in APAC are experiencing an “Unexpected error” when logging in to Diligent One Platform, impacting access across Australia, Singapore and Japan. We are currently investigating. Thank you for your understanding and patience!

  2. identified Oct 30, 2026, 02:22 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 30, 2026, 02:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 30, 2026, 02:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 25, 2026 Boards - Site is Inaccessible for Web Admin and Customer Admin in the US Region 2m Boards (North America - US)

Started Sep 25, 2026, 08:58 AM UTC· resolved Sep 25, 2026, 09:01 AM UTC

  1. monitoring Sep 25, 2026, 08:58 AM UTC

    Site is Inaccessible for Web Admin and Customer Admin in the US Region. We are currently investigating. Thank you for your understanding and patience!

  2. resolved Sep 25, 2026, 09:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 24, 2026 Projects – Intermittent Access Issues – US 1d 6h Projects (North America - US)

Started Aug 24, 2026, 03:20 PM UTC· resolved Aug 25, 2026, 09:59 PM UTC

  1. investigating Aug 24, 2026, 03:20 PM UTC

    Users in the US region may experience intermittent access issues when using Projects, including failures when loading or accessing content. The issue is affecting availability for some users in the US region.

  2. identified Aug 24, 2026, 03:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 24, 2026, 03:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 25, 2026, 09:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 20, 2026 Messenger - Service Unavailable - Australia 9m Messenger (Asia Pacific - Australia)

Started Aug 20, 2026, 05:53 AM UTC· resolved Aug 20, 2026, 06:03 AM UTC

  1. investigating Aug 20, 2026, 05:53 AM UTC

    We are currently experiencing an outage that is preventing users from accessing our service. Our engineers are currently investigating. Thank you for your understanding and patience!

  2. identified Aug 20, 2026, 05:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 20, 2026, 05:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2026, 06:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 16, 2026 Boards Cloud – Service Disruption Affecting User Access Across Regions 2h 8m

Started Jul 16, 2026, 01:42 PM UTC· resolved Jul 16, 2026, 03:51 PM UTC

  1. investigating Jul 16, 2026, 01:42 PM UTC

    We are currently investigating an issue affecting Boards Cloud that may prevent some users from successfully accessing the platform. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

  2. identified Jul 16, 2026, 01:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 16, 2026, 03:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 16, 2026, 03:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 4, 2026 Boards / Entities - Service Access Issues in US Region 23m Boards (North America - US), Entities (North America - US)

Started Jul 04, 2026, 09:29 PM UTC· resolved Jul 04, 2026, 09:52 PM UTC

  1. investigating Jul 04, 2026, 09:29 PM UTC

    Boards and Entities users in the US region are experiencing service connectivity issues, resulting in intermittent access and degraded application availability. The team is actively investigating the issue and working to restore normal service.

  2. identified Jul 04, 2026, 09:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 04, 2026, 09:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 04, 2026, 09:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 22, 2026 BoardDocs - Users Are Unable To Access Site in the US Region 4h 34m BoardDocs (North America - US)

Started Jun 22, 2026, 01:09 PM UTC· resolved Jun 22, 2026, 05:44 PM UTC

  1. investigating Jun 22, 2026, 01:09 PM UTC

    Users are unable to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Jun 22, 2026, 01:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 22, 2026, 05:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 22, 2026, 05:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 28, 2026 Results - Service Degradation Impacting Users In Non-US Regions 1h 36m Results (North America - Canada), Results (Europe - Germany), Results (Europe - UK), Results (Africa - South Africa) and 4 more

Started May 28, 2026, 03:23 AM UTC· resolved May 28, 2026, 05:00 AM UTC

  1. identified May 28, 2026, 03:23 AM UTC

    Users are currently experiencing service degradation in non-US regions. The Results app remains accessible via the highbond.com domain while we investigate the issue. Thank you for your understanding and patience!

  2. monitoring May 28, 2026, 04:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 28, 2026, 05:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 27, 2026 Diligent One Platform and Multiple Diligent Products - Users are Experiencing Service Degradation 23m

Started May 27, 2026, 08:03 PM UTC· resolved May 27, 2026, 08:26 PM UTC

  1. investigating May 27, 2026, 08:03 PM UTC

    We are currently investigating this issue.

  2. identified May 27, 2026, 08:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 27, 2026, 08:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 27, 2026, 08:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 24, 2026 Boards | BoardDocs | BoardEffect | Entities - Intermittent Service Degradation Affecting Users in the US 7h 37m BoardDocs (North America - US), Boards (North America - US), BoardEffect (North America - US), Entities (North America - US)

Started May 24, 2026, 08:14 AM UTC· resolved May 24, 2026, 03:51 PM UTC

  1. investigating May 24, 2026, 08:14 AM UTC

    Users are intermittently experiencing service degradation in the US region. We are currently investigating. Thank you for your understanding and patience.

  2. identified May 24, 2026, 08:47 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 24, 2026, 11:53 AM UTC

    Boards, BoardEffect, and Entities are currently stable, and all services have recovered except **BoardDocs**, which continues to experience intermittent performance issues. Our teams are actively working to resolve the remaining impact and will provide additional updates as progress is made.

  4. monitoring May 24, 2026, 01:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 24, 2026, 03:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 22, 2026 Third-Party Manager - Users Are Not Able To Access The Site In The US region 1h 22m Third Party Manager (North America - US)

Started May 22, 2026, 09:54 AM UTC· resolved May 22, 2026, 11:16 AM UTC

  1. identified May 22, 2026, 09:54 AM UTC

    Users are not able to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. monitoring May 22, 2026, 11:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 22, 2026, 11:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 20, 2026 Boards – Users Are Not Able To Access The Application In The APAC Region 1h 8m Boards (Asia Pacific - Australia)

Started May 20, 2026, 02:54 AM UTC· resolved May 20, 2026, 04:03 AM UTC

  1. investigating May 20, 2026, 02:54 AM UTC

    Users are not able to access the application in the APAC region. We are currently investigating. Thank you for your understanding and patience!

  2. identified May 20, 2026, 02:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 20, 2026, 03:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 20, 2026, 04:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 12, 2026 Boards - Users Are Not Able Not Access The Application In The EU Region 37m Boards (Europe - Germany)

Started May 12, 2026, 10:00 AM UTC· resolved May 12, 2026, 10:37 AM UTC

  1. investigating May 12, 2026, 10:00 AM UTC

    Users are not able to access the application in the EU region. We are currently investigating. Thank you for your understanding and patience!

  2. identified May 12, 2026, 10:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 12, 2026, 10:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 12, 2026, 10:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 1, 2026 BoardDocs - Some users are unable to access the Diligent BoardDocs application 13d 23h BoardDocs (North America - US)

Started May 01, 2026, 03:30 PM UTC· resolved May 15, 2026, 03:23 PM UTC

  1. investigating May 01, 2026, 03:30 PM UTC

    We are currently investigating this issue.

  2. investigating May 01, 2026, 10:55 PM UTC

    We are currently investigating an issue that is preventing users from accessing BoardDocs. We understand the impact of this disruption and sincerely apologize for the inconvenience. This is a high-priority issue, and our senior engineers are actively working to address it. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date information.

  3. identified May 01, 2026, 11:58 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 01, 2026, 11:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 04, 2026, 12:27 PM UTC

    A fix has been implemented and our senior engineers continue to monitor the results. We appreciate your continued support and apologize for any disruption. Please continue to monitor this page for the most up to date information.

  6. monitoring May 04, 2026, 09:57 PM UTC

    The BoardDocs system is online and stable at this time. We are actively monitoring the results and are prepared to act should any further issues occur. Please continue to monitor this page for the most up to date information.

  7. investigating May 07, 2026, 03:17 PM UTC

    We are currently investigating an issue that is preventing users from accessing BoardDocs. We sincerely apologize for the inconvenience. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date status.

  8. monitoring May 07, 2026, 03:52 PM UTC

    The BoardDocs system is online and available at this time. We are performing additional maintenance to increase capacity. Please continue to monitor this page for the most up to date information. If you are unable to login, please follow the instructions at this page (https://www.diligent.com/support/boarddocs-incident-update) to ensure there is no local browser issue impacting your ability to log in.

  9. resolved May 15, 2026, 03:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 27, 2026 BoardDocs - Sites Are Inaccessible In The US Region 1d 9h BoardDocs (North America - US)

Started Apr 27, 2026, 01:07 PM UTC· resolved Apr 28, 2026, 10:08 PM UTC

  1. investigating Apr 27, 2026, 01:07 PM UTC

    Users are unable to access their sites in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Apr 27, 2026, 01:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 27, 2026, 04:41 PM UTC

    .The issue has been identified and a fix is being implemented.

  4. identified Apr 27, 2026, 05:35 PM UTC

    The issue has been identified and a fix is being implemented

  5. identified Apr 27, 2026, 05:36 PM UTC

    The issue has been identified and a fix is being implemented.

  6. investigating Apr 27, 2026, 08:08 PM UTC

    Please be aware that teams are still actively engaged and working on this issue. We understand this issue is frustrating and are doing everything we can to resolve it as quickly as possible.

  7. identified Apr 27, 2026, 08:26 PM UTC

    The issue has been identified and a fix is being implemented.

  8. investigating Apr 27, 2026, 08:27 PM UTC

    We are currently investigating this issue.

  9. monitoring Apr 28, 2026, 02:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  10. investigating Apr 28, 2026, 01:03 PM UTC

    Our senior engineering team continues to actively investigate a performance issue impacting BoardDocs. The issue is being treated as a priority, and we have engaged the vendor to assist with resolution

  11. identified Apr 28, 2026, 06:30 PM UTC

    The issue has been identified and a fix is being implemented.

  12. monitoring Apr 28, 2026, 06:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  13. resolved Apr 28, 2026, 10:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 20, 2026 Diligent One Platform - Users Are Intermittently Unable To Access D1P Across Regions 1h 51m

Started Apr 20, 2026, 10:47 AM UTC· resolved Apr 20, 2026, 12:38 PM UTC

  1. investigating Apr 20, 2026, 10:47 AM UTC

    Users are intermittently unable to access D1P in the across region. We are currently investigating. Thank you for understanding and patience.

  2. identified Apr 20, 2026, 11:04 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 20, 2026, 11:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 20, 2026, 12:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 19, 2026 Diligent Data Room - Service Disruption in UK Region 2h 58m Diligent Data Room (Europe - UK)

Started Apr 19, 2026, 12:38 AM UTC· resolved Apr 19, 2026, 03:36 AM UTC

  1. investigating Apr 19, 2026, 12:38 AM UTC

    Users in the UK region are experiencing temporary difficulty accessing the Diligent Data Room. During this time, the application is unavailable and the issue is being addressed as quickly as possible.

  2. identified Apr 19, 2026, 02:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 19, 2026, 03:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 19, 2026, 03:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 13, 2026 Boards - Some Clients Unable To Access Their Site Intermittently In APAC and CA Regions 51m Boards (North America - Canada), Boards (Asia Pacific - Australia)

Started Apr 13, 2026, 08:23 AM UTC· resolved Apr 13, 2026, 09:14 AM UTC

  1. investigating Apr 13, 2026, 08:23 AM UTC

    We are currently investigating this incident. Thank you for your patience.

  2. identified Apr 13, 2026, 08:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 13, 2026, 08:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 13, 2026, 09:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 17, 2026 Salesforce Outage - Investigating 2h 54m

Started Mar 17, 2026, 05:37 AM UTC· resolved Mar 17, 2026, 08:32 AM UTC

  1. investigating Mar 17, 2026, 05:37 AM UTC

    We are currently experiencing a service disruption from Salesforce and following up with the Salesforce team. We apologize for any inconvenience.

  2. identified Mar 17, 2026, 06:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 17, 2026, 08:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 17, 2026, 08:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 27, 2026 Boards - Users Unable To Login Using Existing Password 2h 25m Boards (North America - US)

Started Feb 27, 2026, 11:22 PM UTC· resolved Feb 28, 2026, 01:47 AM UTC

  1. investigating Feb 27, 2026, 11:22 PM UTC

    We are currently investigating this issue.

  2. identified Feb 28, 2026, 01:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 28, 2026, 01:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 28, 2026, 01:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 27, 2026 Diligent Contact Center - Users are unable to contact the Support Team through the UK phone line 23h 55m Contact Center (North America - US)

Started Feb 27, 2026, 01:41 PM UTC· resolved Feb 28, 2026, 01:36 PM UTC

  1. investigating Feb 27, 2026, 01:41 PM UTC

    Users are currently unable to reach the Support Team via the UK support number (+44-800-234-6580). We are actively investigating the issue with our third party provider. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email ([email protected]). Thank you for your understanding and patience!

  2. identified Feb 27, 2026, 03:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 28, 2026, 01:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 28, 2026, 01:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 24, 2026 Third Party Manager - Third Party Manager is down in the US region 33m Third Party Manager (North America - US)

Started Feb 24, 2026, 07:52 PM UTC· resolved Feb 24, 2026, 08:25 PM UTC

  1. investigating Feb 24, 2026, 07:52 PM UTC

    Third Party Manager is unavailable in the US Region

  2. identified Feb 24, 2026, 07:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 24, 2026, 07:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 24, 2026, 08:25 PM UTC

    This incident has been resolved.

Read the full incident report →