Diligent incident

BoardDocs - Site Inaccessible for Users in the US Region

Critical Resolved View vendor source →

Diligent experienced a critical incident on November 25, 2025 affecting BoardDocs (North America - US), lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 04:57 PM UTC
Resolved
Nov 25, 2025, 06:01 PM UTC
Duration
1h 3m
Detected by Pingoru
Nov 25, 2025, 04:57 PM UTC

Affected components

BoardDocs (North America - US)

Update timeline

  1. investigating Nov 25, 2025, 04:57 PM UTC

    Multiple sites are inaccessible for US users. We are actively investigating. Sorry for the inconvenience.

  2. identified Nov 25, 2025, 05:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 25, 2025, 05:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 25, 2025, 06:01 PM UTC

    This incident has been resolved.