Diligent incident

BoardDocs - Users are experiencing latency and unable to access the application

Critical Resolved View vendor source →

Diligent experienced a critical incident on January 14, 2026 affecting BoardDocs (North America - US), lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2026, 05:47 PM UTC
Resolved
Jan 14, 2026, 06:21 PM UTC
Duration
33m
Detected by Pingoru
Jan 14, 2026, 05:47 PM UTC

Affected components

BoardDocs (North America - US)

Update timeline

  1. identified Jan 14, 2026, 05:47 PM UTC

    Customers are experiencing heavy latency when attempting to use the application.

  2. monitoring Jan 14, 2026, 06:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2026, 06:21 PM UTC

    This incident has been resolved.