Diligent incident

BoardDocs - Users are experiencing service degradation in the US region

Critical Resolved View vendor source →

Diligent experienced a critical incident on January 12, 2026 affecting BoardDocs (North America - US), lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 03:33 PM UTC
Resolved
Jan 12, 2026, 05:30 PM UTC
Duration
1h 56m
Detected by Pingoru
Jan 12, 2026, 03:33 PM UTC

Affected components

BoardDocs (North America - US)

Update timeline

  1. investigating Jan 12, 2026, 03:33 PM UTC

    Users are experiencing service degradation in the US region. We are currently investigating. Thank you for your understanding and patience!

  2. identified Jan 12, 2026, 04:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 12, 2026, 05:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 12, 2026, 05:30 PM UTC

    This incident has been resolved.