Diligent incident

Diligent One Platform and Multiple Diligent Products - Users are Experiencing Service Degradation in the US Region

Critical Resolved View vendor source →

Diligent experienced a critical incident on October 20, 2025 affecting Results (North America - US) and BoardEffect (North America - US) and 1 more component, lasting 9h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:05 PM UTC
Resolved
Oct 21, 2025, 12:10 AM UTC
Duration
9h 5m
Detected by Pingoru
Oct 20, 2025, 03:05 PM UTC

Affected components

Results (North America - US)BoardEffect (North America - US)Storyboards (North America - US)

Update timeline

  1. identified Oct 20, 2025, 03:05 PM UTC

    Several products are currently unavailable due to an issue with one of our third-party providers. Our engineering team is actively working with their team to investigate and resolve the problem as quickly as possible. Thank you for your understanding and patience!

  2. identified Oct 20, 2025, 04:07 PM UTC

    Multiple Diligent products are degraded due to a third party outage with AWS. Diligent engineers are working to restore service as soon as possible.

  3. identified Oct 20, 2025, 04:14 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 20, 2025, 10:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 21, 2025, 12:10 AM UTC

    This incident has been resolved.