Diligent Outage History

Diligent had 54 outages in the last 2 years totaling 12h 44m of downtime — averaging 2.2 incidents per month.

There were 54 Diligent outages since August 25, 2025 totaling 12h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.diligent.com

Critical September 8, 2025

BoardDocs - Clients experiencing heavy latency when attempting to access the service

Detected by Pingoru: Sep 08, 2025, 04:38 PM UTC
Resolved: Sep 09, 2025, 12:08 AM UTC
Duration: 7h 29m

Affected: BoardDocs (North America - US)

Timeline · 5 updates

investigating Sep 08, 2025, 04:24 PM UTC

Users are experiencing latency when attempting to use BoardDocs
investigating Sep 08, 2025, 04:38 PM UTC

Users are experiencing latency when attempting to use BoardDocs
identified Sep 08, 2025, 07:15 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Sep 08, 2025, 07:15 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 09, 2025, 12:08 AM UTC

This incident has been resolved.

Read the full incident report →

Critical August 28, 2025

Platform - Access issues with Assessments app in Japan region

Detected by Pingoru: Aug 28, 2025, 09:59 AM UTC
Resolved: Aug 28, 2025, 02:07 PM UTC
Duration: 4h 8m

Affected: Assessments (Asia Pacific - Japan)

Timeline · 7 updates

investigating Aug 28, 2025, 06:21 AM UTC

We are currently investigating this issue.
investigating Aug 28, 2025, 09:59 AM UTC

We are currently investigating this issue.
investigating Aug 28, 2025, 09:59 AM UTC

We are currently investigating this issue.
investigating Aug 28, 2025, 10:07 AM UTC

We are currently investigating this issue.
identified Aug 28, 2025, 01:10 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Aug 28, 2025, 01:39 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 28, 2025, 02:07 PM UTC

This incident has been resolved.

Read the full incident report →

Critical August 26, 2025

Service Disruption - help.diligent.com is Currently Inaccessible

Detected by Pingoru: Aug 26, 2025, 03:23 PM UTC
Resolved: Aug 26, 2025, 03:52 PM UTC
Duration: 28m

Timeline · 4 updates

investigating Aug 26, 2025, 03:23 PM UTC

We are currently experiencing an outage affecting help.diligent.com. Our team is actively investigating the issue. We apologize for the inconvenience and will provide updates as soon as possible.
identified Aug 26, 2025, 03:46 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Aug 26, 2025, 03:52 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 26, 2025, 03:52 PM UTC

This incident has been resolved.

Read the full incident report →

Critical August 25, 2025

BoardEffect - Users from AU Region Encountering Issues In Redirecting to Diligentoneplatform URL

Detected by Pingoru: Aug 25, 2025, 02:54 AM UTC
Resolved: Aug 25, 2025, 03:32 AM UTC
Duration: 37m

Affected: BoardEffect (Asia Pacific - Australia)

Timeline · 4 updates

investigating Aug 25, 2025, 02:54 AM UTC

We are currently investigating this issue.
identified Aug 25, 2025, 03:15 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Aug 25, 2025, 03:26 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 25, 2025, 03:32 AM UTC

This incident has been resolved.

Read the full incident report →