Diligent incident

Boards and Entities - Service Degradation in EU Region

Critical Resolved View vendor source →

Diligent experienced a critical incident on October 18, 2025 affecting Boards (Europe - Germany) and Entities (Europe - Germany), lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2025, 08:49 PM UTC
Resolved
Oct 18, 2025, 09:22 PM UTC
Duration
32m
Detected by Pingoru
Oct 18, 2025, 08:49 PM UTC

Affected components

Boards (Europe - Germany)Entities (Europe - Germany)

Update timeline

  1. investigating Oct 18, 2025, 08:49 PM UTC

    There is a service degradation affecting multiple products in the EU region. Our team is working to restore them with priority. We apologize for the inconvenience and will keep you updated.

  2. identified Oct 18, 2025, 09:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 18, 2025, 09:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 18, 2025, 09:22 PM UTC

    This incident has been resolved.