Diligent incident

Community - Some Community Sites are Unavailable

Critical Resolved View vendor source →

Diligent experienced a critical incident on November 19, 2025, lasting 4h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 06:26 PM UTC
Resolved
Nov 19, 2025, 11:14 PM UTC
Duration
4h 47m
Detected by Pingoru
Nov 19, 2025, 06:26 PM UTC

Update timeline

  1. identified Nov 19, 2025, 05:45 PM UTC

    Community Sites for some customers are currently unavailable.

  2. identified Nov 19, 2025, 06:26 PM UTC

    Community Sites for some customers are currently unavailable.

  3. identified Nov 19, 2025, 06:28 PM UTC

    Community Sites for some customers are currently unavailable. Diligent Teams have identified the root cause of the issue and are working on a fix.

  4. identified Nov 19, 2025, 08:27 PM UTC

    Community Sites for some customers are currently unavailable. Diligent Teams have identified the root cause of the issue and are working on a fix.

  5. identified Nov 19, 2025, 08:30 PM UTC

    .

  6. identified Nov 19, 2025, 08:43 PM UTC

    Community Sites for some customers are currently unavailable. Diligent Teams have identified the root cause of the issue and are working on a fix.

  7. monitoring Nov 19, 2025, 10:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Nov 19, 2025, 11:14 PM UTC

    This incident has been resolved.