Xero Practice Manager (NZ) scheduled maintenance.
Timeline · 1 update
- resolved Feb 10, 2026, 06:52 PM UTC
From 2pm to 2:30pm UTC (3-3:30am NZT) scheduled maintenance on the NZ instance of Xero Practice Manager was conducted and completed.
Xero Outage History
Xero is up right nowXero had 63 outages in the last 2 years totaling 68h 20m of downtime — averaging 2.6 incidents per month.
There were 63 Xero outages since July 2, 2025 totaling 68h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.
Global: Homepage - some bank account widgets aren't loading
Affected: Xero Platform and Settings
Timeline · 4 updates
- investigating Feb 03, 2026, 09:44 PM UTC
We are aware some customers trying to view bank account widgets on the Homepage are experiencing an error. Our team is investigating this with urgency.
- identified Feb 03, 2026, 09:55 PM UTC
We have identified what is impacting customers trying to view bank account widgets on the Homepage . This is our top priority and we will update you as soon as we can.
- monitoring Feb 03, 2026, 10:17 PM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Feb 03, 2026, 10:33 PM UTC
Our team has resolved the issue impacting customers trying to view bank account widgets on the Homepage. We apologise for any inconvenience this has caused. A product release caused bank widgets in Homepage to become unavailable.
AU & NZ: Tax - Some customers may be experiencing errors when loading AU and NZ tax returns
Affected: Xero Practice Manager (XPM)Xero Tax (AU)Xero Tax (NZ)
Timeline · 5 updates
- investigating Feb 03, 2026, 05:36 AM UTC
We are aware some customers are experiencing errors when loading AU and NZ tax returns. Our team is investigating this with urgency.
- identified Feb 03, 2026, 06:15 AM UTC
We have identified what is impacting customers trying to access AU and NZ tax returns. This is our top priority and we will update you as soon as we can.
- identified Feb 03, 2026, 07:04 AM UTC
We are continuing to work towards resolving this issue.
- identified Feb 03, 2026, 09:24 AM UTC
We are continuing to work to resolve this issue impacting AU and NZ tax. We expect impact to be resolved by late afternoon UTC. We apologise for the inconvenience.
- resolved Feb 03, 2026, 04:29 PM UTC
Our team has resolved the issue causing customers to receive errors in XPM when trying to access NZ and AU tax returns. We apologise for any inconvenience. This was caused by a release which has been rolled back.
Global: Xero Log In - some customers are experiencing issues logging into Xero
Affected: Xero Platform and Settings
Timeline · 3 updates
- investigating Jan 30, 2026, 01:21 AM UTC
We are aware some customers trying to log in to Xero are experiencing a continuous loading screen. Our team is investigating this with urgency.
- monitoring Jan 30, 2026, 01:29 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Jan 30, 2026, 01:36 AM UTC
Our team has resolved the issue impacting customers trying to log in to Xero. We apologise for any inconvenience this has caused. This was caused by a release which has been rolled back.
Global: XeroMe - Customers are unable to access XeroMe
Affected: Xero Me
Timeline · 4 updates
- investigating Jan 28, 2026, 04:48 AM UTC
We are aware customers trying to access XeroMe are experiencing errors. Our team is investigating this with urgency.
- investigating Jan 28, 2026, 05:21 AM UTC
We are continuing to investigate this issue. We appreciate your patience.
- identified Jan 28, 2026, 06:43 AM UTC
We have identified what is preventing customers trying to access XeroMe. This is our top priority and we will update you as soon as we can.
- resolved Jan 28, 2026, 07:18 AM UTC
Our team has resolved the issue impacting customers trying to access XeroMe. We apologise for any inconvenience this has caused.
Global: Payroll - some customers may be unable to access Payroll
Affected: AU PayrollNZ Payroll
Timeline · 5 updates
- investigating Jan 19, 2026, 09:48 PM UTC
We are aware some customers trying to access Payroll in Xero are experiencing an issue. Our team is investigating this with urgency.
- identified Jan 19, 2026, 11:02 PM UTC
We have identified what is impacting some customers trying to access Payroll in Xero. This is our top priority and we will update you as soon as we can.
- identified Jan 19, 2026, 11:06 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 20, 2026, 12:59 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Jan 20, 2026, 01:37 AM UTC
Our team has resolved the issue impacting some customers trying to access Payroll in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and performed a fix to restore service.
Global: Xero - some customers are experiencing errors in Xero.
Affected: Xero Platform and Settings
Timeline · 4 updates
- investigating Jan 12, 2026, 12:24 AM UTC
We're aware some customers are experiencing errors in Xero. Our team is investigating this with urgency.
- identified Jan 12, 2026, 01:03 AM UTC
We have identified a potential cause for the errors. We have implemented a fix and are monitoring the results.
- monitoring Jan 12, 2026, 01:18 AM UTC
We have identified a potential cause for the errors. We have implemented a fix and are monitoring the results.
- resolved Jan 12, 2026, 01:34 AM UTC
This issue has been resolved. We thank customers for their patience and apologise for any inconvenience caused.
South Africa - Some customers may be experiencing issues when accessing parts of Xero
Affected: Xero Platform and Settings
Timeline · 2 updates
- investigating Dec 10, 2025, 12:27 PM UTC
We are aware that some customers may be experiencing error messages when accessing part of Xero for those based in South Africa. We are continuing to investigate this issue.
- resolved Dec 10, 2025, 09:27 PM UTC
We can confirm the issue impacting some South African customers trying to log into Xero has been resolved. We apologise for any inconvenience this has caused. This was caused by third-party supplier issues. As a cloud software service, we work with a range of third-party suppliers to help deliver the best experience we can for our customers and partners.
Global: XPM - Some customers are unable to access XPM
Affected: Xero Practice Manager (XPM)
Timeline · 2 updates
- investigating Dec 08, 2025, 10:45 PM UTC
We are aware some customers trying to access XPM are experiencing errors. Our team is investigating this with urgency.
- resolved Dec 08, 2025, 11:03 PM UTC
Our team has resolved the issue impacting customers trying to access XPM. We apologise for any inconvenience this has caused.
United Kingdom: HMRC - Issues connecting to HMRC
Affected: Tax Reporting - UK VAT & MTD
Timeline · 2 updates
- investigating Dec 03, 2025, 02:09 PM UTC
We are aware HMRC are currently experiencing issues which may cause errors or connection issues through the UK Tax product. This is currently being investigated. We will update you as soon as we know more.
- resolved Dec 03, 2025, 02:55 PM UTC
Our team has confirmed that the HMRC outage has been resolved. We apologise for any inconvenience this has caused.
Global: SyftX - Customers receiving an error
Affected: Analytics powered by Syft
Timeline · 2 updates
- investigating Dec 03, 2025, 09:30 AM UTC
We are aware that customers trying to access Syft in Xero are encountering an error message. Our team is investigating this with urgency.
- resolved Dec 03, 2025, 02:35 PM UTC
Our team has resolved the issue preventing customers from accessing Syft Analytics in Xero. Our technical team made a configuration change which restored the service. We apologise for any inconvenience this has caused.
Global: Bills - Some customers are unable to access Bills
Affected: Invoicing, Bills & Quotes
Timeline · 3 updates
- investigating Dec 01, 2025, 07:08 PM UTC
We are aware some customers trying to access bills are experiencing errors. Our team is investigating this with urgency.
- identified Dec 01, 2025, 07:27 PM UTC
We have identified what is preventing customers trying to access Bills. This is our top priority and we will update you as soon as we can.
- resolved Dec 01, 2025, 07:36 PM UTC
Our team has resolved the issue impacting customers trying to access Bills. We apologise for any inconvenience this has caused. This was due to a change which was rolled back.
Global: Some customers are experiencing errors accessing Xero
Affected: Xero Platform and Settings
Timeline · 3 updates
- investigating Nov 24, 2025, 08:59 AM UTC
We're aware some customers are currently experiencing issues in Xero Blue and are receiving errors after logging into Xero. Our team is investigating this with urgency.
- monitoring Nov 24, 2025, 09:24 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Nov 24, 2025, 09:59 AM UTC
Our team has resolved the issues causing some customers to experience errors when navigating or logging into Xero. This was caused by a database issue and our team made a configuration change to restore services to normal. We apologise for the inconvenience caused and appreciate your patience whilst we resolved this.
Global: Yodlee Bank Feeds maintenance
Timeline · 2 updates
- identified Nov 23, 2025, 08:05 AM UTC
We're currently aware of essential maintenance being carried out by Yodlee from 06:00 UTC to 10:00 UTC today, Sunday the 23rd of November. During this time customers will be unable to set up new feeds or receive transactions. Status Last Reviewed: 09:34 UTC.
- resolved Nov 23, 2025, 10:01 AM UTC
We've received confirmation from Yodlee that the maintenance is now complete and customers can set up new feeds and receive transactions as normal.
Global: Xero Accounting App - Some customers are unable to access the Xero Accounting App
Affected: Xero Accounting Mobile App
Timeline · 4 updates
- investigating Nov 13, 2025, 06:43 PM UTC
We are aware some customers trying to access the Xero Accounting App are experiencing errors. Our team is investigating this with urgency.
- monitoring Nov 13, 2025, 07:23 PM UTC
Our team has implemented a fix and we are currently monitoring the results.
- investigating Nov 13, 2025, 08:12 PM UTC
We are aware some customers are still receiving errors when trying to access XAA. Our team is investigating this with urgency.
- resolved Nov 13, 2025, 08:36 PM UTC
Our team has resolved the issue impacting customers trying to access the Xero Accounting App. We apologise for any inconvenience this has caused.
Global: Xero - Some customers are experiencing slowness
Affected: Xero Platform and Settings
Timeline · 3 updates
- investigating Nov 08, 2025, 09:00 PM UTC
We are aware customers trying to access Xero may be experiencing slowness. Our team is investigating this with urgency.
- investigating Nov 08, 2025, 09:33 PM UTC
We are continuing to investigate this with urgency. We appreciate your patience.
- resolved Nov 08, 2025, 09:53 PM UTC
Our team has resolved the slowness affecting customers trying to access Xero. We apologise for any inconvenience this has caused.
AU: XPM - Some customers are unable to access Tax returns
Affected: Xero Tax (AU)
Timeline · 3 updates
- investigating Nov 05, 2025, 10:21 PM UTC
We are aware some AU customers trying to access tax products in XPM are being logged out and cannot access returns. Our team is investigating this with urgency.
- monitoring Nov 05, 2025, 10:43 PM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Nov 05, 2025, 10:51 PM UTC
Our team has resolved the issue impacting AU customers trying to access Tax returns in XPM. We apologise for any inconvenience this has caused.
Global: Fixed Assets - We are aware customers are experiencing errors when accessing Fixed Assets
Affected: Fixed Assets
Timeline · 4 updates
- investigating Oct 31, 2025, 01:51 AM UTC
We are aware that some customers are experiencing errors when accessing Fixed Assets. Our team is investigating this with urgency. Status Last Reviewed: 1.50 UTC
- identified Oct 31, 2025, 02:09 AM UTC
We have identified what is causing customers to experience errors when accessing Fixed Assets. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 2.09 UTC
- monitoring Oct 31, 2025, 02:16 AM UTC
Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 2.16 UTC
- resolved Oct 31, 2025, 02:24 AM UTC
Our team has resolved the issue impacting customers trying to access Fixed Assets. This was caused by a release which has been rolled back. We apologise for any inconvenience this has caused.
Global: Payroll - We are aware some customers are currently experiencing errors in Payroll
Affected: AU PayrollNZ PayrollUK Payroll
Timeline · 3 updates
- investigating Oct 30, 2025, 01:13 AM UTC
We are aware some customers are experiencing errors when navigating in Payroll. Our team is investigating this with urgency. Status Last Reviewed: 01:12 UTC
- monitoring Oct 30, 2025, 01:35 AM UTC
Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 02:06 UTC
- resolved Oct 30, 2025, 02:23 AM UTC
Our team has resolved the issue impacting customers trying to access Payroll. This was caused by security related patching. We apologise for any inconvenience this has caused.
Global: Some customers are experiencing errors and slowness when accessing Xero
Affected: Xero Platform and Settings
Timeline · 3 updates
- investigating Oct 27, 2025, 10:48 AM UTC
We are aware some customers are experiencing errors and slowness when accessing Xero. Our team is investigating this with urgency. Status Last Reviewed: UTC 10:48
- monitoring Oct 27, 2025, 10:54 AM UTC
Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 10:54
- resolved Oct 27, 2025, 11:09 AM UTC
Our team has resolved the issue causing some customers to experience errors and slowness across Xero. This was related to a product release which has been rolled back. We apologise for any inconvenience this has caused.
AU: Bills - Some customers are unable to make batch payments
Affected: Invoicing, Bills & Quotes
Timeline · 3 updates
- investigating Oct 17, 2025, 02:07 AM UTC
We are aware some Australian customers trying to make batch payments in Bills are experiencing issues. Our team is investigating this with urgency. Status Last Reviewed: 2:06 am UTC
- monitoring Oct 17, 2025, 02:24 AM UTC
Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 2:24 am UTC
- resolved Oct 17, 2025, 02:48 AM UTC
Our team has resolved the issue impacting AU customers trying to make batch payments in Bills. This was related to a product release which has been rolled back. We apologise for any inconvenience this has caused.
Global: Hubdoc - Some customers are experiencing delays in publishing documents
Affected: Hubdoc
Timeline · 3 updates
- investigating Oct 01, 2025, 06:07 AM UTC
We are aware that some customers are experiencing slowness in Hubdoc and delays with publishing to all destinations. Additionally, some recently created contacts may not be updated in Hubdoc. Our team is investigating this with urgency. Status Last Reviewed: 8.35 am UTC
- monitoring Oct 01, 2025, 09:09 AM UTC
Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 09:09 UTC
- resolved Oct 01, 2025, 09:28 AM UTC
Our team has resolved the issue causing delays with Hubdoc publishing and contacts. Our technical team identified this was caused by poor network connectivity and worked to restore service. We apologise for any inconvenience caused.
Philippines - Some customers may be experiencing errors in Xero due to an internet service connection issue
Affected: Xero Platform and Settings
Timeline · 2 updates
- identified Sep 24, 2025, 07:25 AM UTC
We've contacted the internet service provider for more information. Customers can access Xero via mobile data or another internet service provider as normal. Status Last Reviewed: 7.22PM UTC
- resolved Sep 25, 2025, 02:07 AM UTC
Our team has received confirmation that the issue impacting customers based in the Philippines on a speicific internet service provider from accessing Xero has been resolved. We recommend reaching out to your internet service provider if you are experiencing any further issues.
Global: Login - some customers are currently experiencing issues in Xero Blue and are receiving errors after logging into Xero
Affected: Xero Platform and Settings
Timeline · 3 updates
- investigating Sep 16, 2025, 12:24 AM UTC
We are aware some customers trying to log in and access Xero are experiencing errors. Our team is investigating this with urgency. Status Last Reviewed: 12:44 am UTC
- monitoring Sep 16, 2025, 12:57 AM UTC
Our team has implemented a fix and we are currently monitoring the results. We encourage customers to refresh their page in Xero. Status Last Reviewed: 12:57am UTC
- resolved Sep 16, 2025, 01:28 AM UTC
Our team has resolved the issue impacting some customers trying to access particular pages in Xero. We apologise for any inconvenience this has caused. A product release caused these errors to become present for our customers, and we rolled this release back to resolve the issue. We learn from every incident and put measures in place to prevent issues from happening again
Global: Xero - Some customers may be experiencing increased time delays or errors when using certain products of Xero
Affected: Xero Platform and Settings
Timeline · 4 updates
- investigating Sep 11, 2025, 12:19 PM UTC
We are aware customers trying to navigate across multiple products in Xero are experiencing delays or errors. Our team is investigating this with urgency. Status Last Reviewed: 12:20pm UTC
- investigating Sep 11, 2025, 12:21 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 11, 2025, 02:23 PM UTC
Our team has implemented a fix and we are currently monitoring the results Status Last Reviewed: 17:47pm UTC
- resolved Sep 11, 2025, 06:36 PM UTC
Our team has resolved the issue impacting customers trying to navigate across multiple products in Xero. We apologise for any inconvenience this has caused. Within 24 hours we’ll update this page with a brief summary