Xero incident

Global: Xero - some customers are experiencing errors in Xero.

Minor Resolved View vendor source →

Xero experienced a minor incident on January 12, 2026 affecting Xero Platform and Settings, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 12:53 AM UTC
Resolved
Jan 12, 2026, 01:34 AM UTC
Duration
40m
Detected by Pingoru
Jan 12, 2026, 12:53 AM UTC

Affected components

Xero Platform and Settings

Update timeline

  1. investigating Jan 12, 2026, 12:24 AM UTC

    We're aware some customers are experiencing errors in Xero. Our team is investigating this with urgency.

  2. identified Jan 12, 2026, 01:03 AM UTC

    We have identified a potential cause for the errors. We have implemented a fix and are monitoring the results.

  3. monitoring Jan 12, 2026, 01:18 AM UTC

    We have identified a potential cause for the errors. We have implemented a fix and are monitoring the results.

  4. resolved Jan 12, 2026, 01:34 AM UTC

    This issue has been resolved. We thank customers for their patience and apologise for any inconvenience caused.