Xero incident

Global: Xero Log In - some customers are experiencing issues logging into Xero

Major Resolved View vendor source →

Xero experienced a major incident on January 30, 2026 affecting Xero Platform and Settings, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2026, 01:21 AM UTC
Resolved
Jan 30, 2026, 01:36 AM UTC
Duration
14m
Detected by Pingoru
Jan 30, 2026, 01:21 AM UTC

Affected components

Xero Platform and Settings

Update timeline

  1. investigating Jan 30, 2026, 01:21 AM UTC

    We are aware some customers trying to log in to Xero are experiencing a continuous loading screen. Our team is investigating this with urgency.

  2. monitoring Jan 30, 2026, 01:29 AM UTC

    Our team has implemented a fix and we are currently monitoring the results.

  3. resolved Jan 30, 2026, 01:36 AM UTC

    Our team has resolved the issue impacting customers trying to log in to Xero. We apologise for any inconvenience this has caused. This was caused by a release which has been rolled back.