Xero experienced a major incident on December 3, 2025 affecting Analytics powered by Syft, lasting 5h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Analytics powered by Syft
Update timeline
- investigating Dec 03, 2025, 09:30 AM UTC
We are aware that customers trying to access Syft in Xero are encountering an error message. Our team is investigating this with urgency.
- resolved Dec 03, 2025, 02:35 PM UTC
Our team has resolved the issue preventing customers from accessing Syft Analytics in Xero. Our technical team made a configuration change which restored the service. We apologise for any inconvenience this has caused.