Xero Outage History

Xero had 63 outages in the last 2 years totaling 35h 29m of downtime — averaging 2.6 incidents per month.

There were 63 Xero outages since July 2, 2025 totaling 35h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.xero.com

Major August 20, 2025

Global: Projects - Customers are experiencing errors trying to create or edit projects

Detected by Pingoru: Aug 20, 2025, 07:41 AM UTC
Resolved: Aug 20, 2025, 08:49 AM UTC
Duration: 1h 7m

Affected: Projects

Timeline · 4 updates

investigating Aug 20, 2025, 07:41 AM UTC

We are aware customers trying to create or edit Projects in Xero are experiencing errors. Our team is investigating this with urgency. Status Last Reviewed: 7.41am UTC
identified Aug 20, 2025, 08:00 AM UTC

We have identified what is preventing customers from creating or editing Projects in Xero. Our team is investigating this with urgency. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 8am UTC
monitoring Aug 20, 2025, 08:09 AM UTC

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 8.08am UTC
resolved Aug 20, 2025, 08:49 AM UTC

Our team has resolved the issue impacting customers trying to create or edit Projects. We apologise for any inconvenience this has caused.

Read the full incident report →

Minor August 12, 2025

Global: Reporting - some customers may be experiencing issues running reports

Detected by Pingoru: Aug 12, 2025, 04:04 AM UTC
Resolved: Aug 12, 2025, 05:18 AM UTC
Duration: 1h 14m

Affected: Reporting

Timeline · 3 updates

investigating Aug 12, 2025, 04:04 AM UTC

We are aware that some customers trying to load reports in Xero are experiencing an error mesage. Our team is investigating this with urgency. Status Last Reviewed: 4:03am UTC
identified Aug 12, 2025, 04:12 AM UTC

We have identified what is impacting some customers trying to load Reports in Xero. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 4:38am UTC
resolved Aug 12, 2025, 05:18 AM UTC

Our team has resolved the issue impacting some customers trying to load reports in Xero. We apologise for any inconvenience this has caused. A product release caused Reports to become temporarily unavailable for some users.

Read the full incident report →

Minor August 5, 2025

Global: Hubdoc - Customers may experience a delay in publishing documents to Xero

Detected by Pingoru: Aug 05, 2025, 11:19 AM UTC
Resolved: Aug 05, 2025, 12:05 PM UTC
Duration: 46m

Affected: Hubdoc

Timeline · 2 updates

investigating Aug 05, 2025, 11:19 AM UTC

We are aware customers trying to publish documents to Xero in Hubdoc are experiencing delays. Our team is investigating this with urgency. Status Last Reviewed: UTC: 11:18
resolved Aug 05, 2025, 12:05 PM UTC

Our team has resolved the issue impacting customers trying to publish documents to Xero in Hubdoc. We apologise for any inconvenience this has caused.

Read the full incident report →

Minor August 4, 2025

UK: Delay with tax submissions

Detected by Pingoru: Aug 04, 2025, 03:31 PM UTC
Resolved: Aug 05, 2025, 09:24 AM UTC
Duration: 17h 53m

Affected: Tax Reporting - UK VAT & MTDXero Tax (UK)

Timeline · 2 updates

investigating Aug 04, 2025, 03:31 PM UTC

We are aware that tax submissions by UK customers for Personal Tax, Partnerships Tax, Corporate Tax, CIS and VAT may be experiencing delays due to an issue with HMRC. Our team are in contact with HMRC and investigating this with urgency. Status Last Reviewed: 16:10 UTC.
resolved Aug 05, 2025, 09:24 AM UTC

HMRC has resolved the issue impacting tax submissions by UK customers for Personal Tax, Partnerships Tax, Corporate Tax an VAT and submissions are processing as normal.

Read the full incident report →

Minor July 31, 2025

Global: Invoicing - Sending Invoices via mobile app

Detected by Pingoru: Jul 31, 2025, 08:26 AM UTC
Resolved: Jul 31, 2025, 10:28 AM UTC
Duration: 2h 2m

Affected: Xero Accounting Mobile App

Timeline · 3 updates

investigating Jul 31, 2025, 08:26 AM UTC

We are aware that some customers trying to send Invoices via our mobile apps are encountering error messages. Our team is investigating this with urgency. Status Last Reviewed: 09:50 UTC
monitoring Jul 31, 2025, 10:07 AM UTC

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 10:07 UTC.
resolved Jul 31, 2025, 10:28 AM UTC

Our team has resolved the issue causing some customers to encounter errors when trying to send Invoices via our mobile apps. We found the issue was related to a recent release which was rolled back. We apologise for any inconvenience this has caused.

Read the full incident report →

Major July 29, 2025

Global: Expenses - Some customers are receiving errors when processing batch payments and uploading receipts

Detected by Pingoru: Jul 29, 2025, 06:19 PM UTC
Resolved: Jul 29, 2025, 07:33 PM UTC
Duration: 1h 13m

Affected: Expenses

Timeline · 3 updates

investigating Jul 29, 2025, 06:19 PM UTC

We are aware that some customers are receiving errors when processing batch payments and uploading receipts. Our team is investigating this with urgency. Status Last Reviewed: 6.39pm
monitoring Jul 29, 2025, 07:27 PM UTC

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 7.27pm UTC
resolved Jul 29, 2025, 07:33 PM UTC

Our team has resolved the issue causing customers to receive errors when processing batch payments and uploading receipts. We apologise for any inconvenience this has caused. Within 24 hours we’ll update this page with a brief summary

Read the full incident report →

Major July 29, 2025

AU: Tax - Some customers are receiving an error when attempting to access BAS and Annual Tax in Xero

Detected by Pingoru: Jul 29, 2025, 05:32 AM UTC
Resolved: Jul 29, 2025, 07:09 AM UTC
Duration: 1h 36m

Affected: Tax Reporting - BAS, TPARXero Tax (AU)

Timeline · 3 updates

investigating Jul 29, 2025, 05:32 AM UTC

We are aware some AU customers trying to access BAS and AU tax are receiving errors. Our team is investigating this with urgency. Status Last Reviewed: 6.14am UTC
monitoring Jul 29, 2025, 06:39 AM UTC

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 7.03am UTC
resolved Jul 29, 2025, 07:09 AM UTC

Our team has resolved the issue impacting AU customers trying to access AU Tax and BAS. We apologise for any inconvenience this has caused.

Read the full incident report →

Major July 28, 2025

AU: Tax - Customers are receiving an error when attempting to interact with the ATO. This will impact lodgements, prelodge, prefill, STP, BAS and NOA services.

Detected by Pingoru: Jul 28, 2025, 11:27 PM UTC
Resolved: Jul 29, 2025, 02:43 AM UTC
Duration: 3h 15m

Affected: Tax Reporting - BAS, TPARXero Tax (AU)

Timeline · 3 updates

investigating Jul 28, 2025, 11:27 PM UTC

Investigating: The ATO is currently experiencing an unexpected outage to their services. This includes lodgement, prelodge, prefill, STP, BAS and NOA services. Please note: Any lodgements will sit in submitted until the ATO have resolved the issue. Once this issue is resolved, we will attempt to submit lodgements as normal Status Last Reviewed: 1.55am UTC
monitoring Jul 29, 2025, 02:28 AM UTC

The ATO has reported this issue is resolved. We are currently monitoring the processing of lodgements. Status Last Reviewed: 2.27am UTC
resolved Jul 29, 2025, 02:43 AM UTC

The ATO have resolved this issue impacting lodgements, prelodge, prefill, STP, BAS and NOA services.

Read the full incident report →

Notice July 22, 2025

Global: Xero - Customers may be experiencing errors in Xero

Detected by Pingoru: Jul 22, 2025, 07:30 PM UTC
Resolved: Jul 22, 2025, 07:48 PM UTC
Duration: 18m

Affected: Xero Platform and Settings

Timeline · 2 updates

investigating Jul 22, 2025, 07:30 PM UTC

We are aware customers trying to navigate across multiple products in Xero are experiencing errors. Our team is investigating this with urgency.
resolved Jul 22, 2025, 07:48 PM UTC

Our team has resolved the issue impacting customers trying to navigate multiple products in Xero. This was caused by an unexpected database issue during routine maintenance. We apologise for any inconvenience caused.

Read the full incident report →

Minor July 21, 2025

NZ: Tax - some customers received errors creating or editing a tax return or payment

Detected by Pingoru: Jul 21, 2025, 10:18 PM UTC
Resolved: Jul 21, 2025, 10:00 PM UTC
Duration: —

Timeline · 1 update

resolved Jul 21, 2025, 10:18 PM UTC

Our team has resolved the issue impacting NZ customers trying to create or edit a tax return, or create a tax payment in Xero Practice Manager. We apologise for any inconvenience this has caused. A product release caused these feature to become unavailable, and we have since rolled back to restore service.

Read the full incident report →

Minor July 9, 2025

AU: Tax - Customers are receiving an error when attempting to pre-lodge income tax returns

Detected by Pingoru: Jul 09, 2025, 06:26 AM UTC
Resolved: Jul 09, 2025, 08:28 AM UTC
Duration: 2h 1m

Affected: Xero Tax (AU)

Timeline · 3 updates

investigating Jul 09, 2025, 06:26 AM UTC

We are aware some AU customers trying to move an Income Tax Return into pre lodgement are receiving an error. Please note, this should not prevent filing returns with the ATO. Our team is investigating this with urgency. Status Last Reviewed: 7.16am UTC
identified Jul 09, 2025, 07:28 AM UTC

We have identified what is preventing AU customers trying to pre lodge income tax returns. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 7.47am UTC
resolved Jul 09, 2025, 08:28 AM UTC

Our team has resolved the issue impacting AU customers trying to pre-lodge income tax returns. This issue related to a release which we have rolled back. We apologise for any inconvenience this has caused.

Read the full incident report →

Notice July 3, 2025

Global: Login - new customers may be unable to log into Xero, or create new organisations.

Detected by Pingoru: Jul 03, 2025, 03:46 AM UTC
Resolved: Jul 03, 2025, 07:20 AM UTC
Duration: 3h 33m

Affected: Xero Platform and Settings

Timeline · 3 updates

identified Jul 03, 2025, 03:46 AM UTC

We're aware that new customers will be unable to sign up to Xero, or create a new organisation. This is also impacting some users ability to log into the Demo Company. We have identified what is causing this. Resolving this is our top priority and we will update you as soon as we can. We apologise for the inconvenience this is causing. Status Last Reviewed: 6:15am UTC
identified Jul 03, 2025, 07:01 AM UTC

We have implemented a fix and are beginning to see recovery in our systems. Status Last Reviewed: 6:55am UTC
resolved Jul 03, 2025, 07:20 AM UTC

Our team has resolved the issue impacting some customers being able to log into Xero, or create new organisations. This was caused by a system issue, and a fix was implemented to resolve the issues. We apologise for any inconvenience this has caused.

Read the full incident report →

Major July 2, 2025

Global: Reporting- some customers may be experiencing an issue running report

Detected by Pingoru: Jul 02, 2025, 11:37 PM UTC
Resolved: Jul 03, 2025, 12:02 AM UTC
Duration: 24m

Affected: Reporting

Timeline · 3 updates

investigating Jul 02, 2025, 11:37 PM UTC

We are aware some customers trying to run reports in Xero are experiencing an error page, or being directed back to the Reports screen. Our team is investigating this with urgency. Status Last Reviewed: 11:36pm UTC
monitoring Jul 02, 2025, 11:45 PM UTC

Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 11:45pm UTC
resolved Jul 03, 2025, 12:02 AM UTC

Our team has resolved the issue impacting global customers trying to run Reports in Xero. We apologise for any inconvenience this has caused. A product release caused Reporting to become unavailable and was rolled back to restore service.

Read the full incident report →