Xero Outage History
Xero is up right nowPingoru has recorded 85 incidents for Xero: 83 in the last 12 months and 25 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 3 of 720 (0%) |
| May 2026 | 8 | 203 of 744 (27%) |
| June 2026 | 11 | 59 of 720 (8%) |
| July 2026 | 8 | 13 of 744 (2%) |
| August 2026 | 4 | 7 of 744 (1%) |
| September 2026 | 16 | 113 of 720 (16%) |
| October 2026 | 5 | 4 of 590 (1%) |
Incidents, newest first
Major April 16, 2026 Global: Hubdoc - Errors and performance issues 1h 29m Hubdoc
Started Apr 16, 2026, 09:29 AM UTC· resolved Apr 16, 2026, 10:58 AM UTC
- investigating Apr 16, 2026, 09:29 AM UTC
We are aware that some customers are experiencing error messageas and performance issues when using Hubdoc. Our team is investigating this with urgency.
- resolved Apr 16, 2026, 10:58 AM UTC
Our team has resolved the issue causing some customers to experience errors or performance issues when accessing Hubdoc. Our technical team identified this was caused by poor network connectivity and performed a fix to restore service. We apologise for any inconvenience caused.
Minor April 14, 2026 AU: Tax - Some customers are experiencing an issue accessing tax returns. 25m Xero Tax (AU)
Started Apr 14, 2026, 11:20 PM UTC· resolved Apr 14, 2026, 11:45 PM UTC
- investigating Apr 14, 2026, 11:20 PM UTC
We are aware AU customers trying to tax returns in Practice Tools are experiencing an issue. Our team is investigating this with urgency.
- identified Apr 14, 2026, 11:24 PM UTC
We have identified what is impacting AU customers trying to access tax returns in Practice Tools.
- monitoring Apr 14, 2026, 11:37 PM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Apr 14, 2026, 11:45 PM UTC
Our team has resolved the issue impacting Australia customers trying to access tax returns in Practice Tools. We apologise for any inconvenience this has caused. A product release caused tax returns to become unavailable. We learn from every incident and put measures in place to prevent issues from happening again.
Minor April 7, 2026 Global: Xero - Some users are experiencing errors across Xero 28m Xero Platform and Settings
Started Apr 07, 2026, 09:17 AM UTC· resolved Apr 07, 2026, 09:46 AM UTC
- investigating Apr 07, 2026, 09:17 AM UTC
We are aware some customers are experiencing errors across Xero. Our team is investigating this with urgency.
- resolved Apr 07, 2026, 09:46 AM UTC
Our team has resolved the issue causing some customers to experience errors across Xero. The issue was related to our recent release which our team has rolled back. We apologise for any inconvenience this has caused.
Major March 10, 2026 Global: Xero - some users may be experiencing an error page when logging into Xero. 16m Xero Platform and Settings
Started Mar 10, 2026, 01:38 AM UTC· resolved Mar 10, 2026, 01:54 AM UTC
- monitoring Mar 10, 2026, 01:38 AM UTC
We are aware customers trying to log into Xero are experiencing an error. Our team is investigating this with urgency.
- resolved Mar 10, 2026, 01:54 AM UTC
Our team has resolved the issue impacting customers trying to log into Xero. We apologise for any inconvenience this has caused. A product release caused Xero to become unavailable tempoararily. We learn from every incident and put measures in place to prevent issues from happening again.
Minor February 27, 2026 Global: Projects - Delay in Data Syncing to Projects 12h 14m Projects
Started Feb 27, 2026, 01:05 AM UTC· resolved Feb 27, 2026, 01:20 PM UTC
- identified Feb 27, 2026, 01:05 AM UTC
We are aware that some customers are experiencing errors when trying to creating a new Project and may see delays when making changes to existing Projects. We have identified what is causing this issue for our customers. This is our top priority and we will update you as soon as we can.
- identified Feb 27, 2026, 03:15 AM UTC
We are aware customers are experiencing errors when trying to create a new Project in Xero, and may experience delays when making changes to existing Projects. We have identified the cause of the issue and our team is working on a fix. We are working on this as a priority and will update you as soon as we can. Thanks for your patience during this time.
- identified Feb 27, 2026, 07:51 AM UTC
Our team has implemented a fix and customers can now create and edit Projects in Xero. We are aware that some customers may still experience delays in data updating in Projects. The team is continuing to work on a fix for this issue as a priority. Thank you for your patience during this time.
- resolved Feb 27, 2026, 01:20 PM UTC
Our team has resolved the issue causing some customers to receive an error when creating new Projects. There may be some delay in changes being populated as the system catches up. We apologise for any inconvenience this has caused.
Minor February 26, 2026 Global: Projects - Creating and changing Projects 2h 32m Projects
Started Feb 26, 2026, 09:29 AM UTC· resolved Feb 26, 2026, 12:01 PM UTC
- investigating Feb 26, 2026, 09:29 AM UTC
We are aware that some customers are experiencing errors when trying to creating a new Project and may see delays when making changes to existing Projects. Our team is investigating this with urgency.
- resolved Feb 26, 2026, 12:01 PM UTC
Our team has resolved the issue causing some customers to receive an error when creating new Projects. There may be some delay in changes being populated as the system catches up. We apologise for any inconvenience this has caused.
Notice February 10, 2026 Xero Practice Manager (NZ) scheduled maintenance. –
Started Feb 10, 2026, 02:00 PM UTC· resolved Feb 10, 2026, 02:00 PM UTC
- resolved Feb 10, 2026, 06:52 PM UTC
From 2pm to 2:30pm UTC (3-3:30am NZT) scheduled maintenance on the NZ instance of Xero Practice Manager was conducted and completed.
Minor February 3, 2026 Global: Homepage - some bank account widgets aren't loading 49m Xero Platform and Settings
Started Feb 03, 2026, 09:44 PM UTC· resolved Feb 03, 2026, 10:33 PM UTC
- investigating Feb 03, 2026, 09:44 PM UTC
We are aware some customers trying to view bank account widgets on the Homepage are experiencing an error. Our team is investigating this with urgency.
- identified Feb 03, 2026, 09:55 PM UTC
We have identified what is impacting customers trying to view bank account widgets on the Homepage . This is our top priority and we will update you as soon as we can.
- monitoring Feb 03, 2026, 10:17 PM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Feb 03, 2026, 10:33 PM UTC
Our team has resolved the issue impacting customers trying to view bank account widgets on the Homepage. We apologise for any inconvenience this has caused. A product release caused bank widgets in Homepage to become unavailable.
Major February 3, 2026 AU & NZ: Tax - Some customers may be experiencing errors when loading AU and NZ tax returns 10h 52m Xero Partner Hub, Xero Tax (AU), Xero Tax (NZ)
Started Feb 03, 2026, 05:36 AM UTC· resolved Feb 03, 2026, 04:29 PM UTC
- investigating Feb 03, 2026, 05:36 AM UTC
We are aware some customers are experiencing errors when loading AU and NZ tax returns. Our team is investigating this with urgency.
- identified Feb 03, 2026, 06:15 AM UTC
We have identified what is impacting customers trying to access AU and NZ tax returns. This is our top priority and we will update you as soon as we can.
- identified Feb 03, 2026, 07:04 AM UTC
We are continuing to work towards resolving this issue.
- identified Feb 03, 2026, 09:24 AM UTC
We are continuing to work to resolve this issue impacting AU and NZ tax. We expect impact to be resolved by late afternoon UTC. We apologise for the inconvenience.
- resolved Feb 03, 2026, 04:29 PM UTC
Our team has resolved the issue causing customers to receive errors in XPM when trying to access NZ and AU tax returns. We apologise for any inconvenience. This was caused by a release which has been rolled back.
Major January 30, 2026 Global: Xero Log In - some customers are experiencing issues logging into Xero 14m Xero Platform and Settings
Started Jan 30, 2026, 01:21 AM UTC· resolved Jan 30, 2026, 01:36 AM UTC
- investigating Jan 30, 2026, 01:21 AM UTC
We are aware some customers trying to log in to Xero are experiencing a continuous loading screen. Our team is investigating this with urgency.
- monitoring Jan 30, 2026, 01:29 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Jan 30, 2026, 01:36 AM UTC
Our team has resolved the issue impacting customers trying to log in to Xero. We apologise for any inconvenience this has caused. This was caused by a release which has been rolled back.
Major January 28, 2026 Global: XeroMe - Customers are unable to access XeroMe 2h 30m Xero Me
Started Jan 28, 2026, 04:48 AM UTC· resolved Jan 28, 2026, 07:18 AM UTC
- investigating Jan 28, 2026, 04:48 AM UTC
We are aware customers trying to access XeroMe are experiencing errors. Our team is investigating this with urgency.
- investigating Jan 28, 2026, 05:21 AM UTC
We are continuing to investigate this issue. We appreciate your patience.
- identified Jan 28, 2026, 06:43 AM UTC
We have identified what is preventing customers trying to access XeroMe. This is our top priority and we will update you as soon as we can.
- resolved Jan 28, 2026, 07:18 AM UTC
Our team has resolved the issue impacting customers trying to access XeroMe. We apologise for any inconvenience this has caused.
Major January 19, 2026 Global: Payroll - some customers may be unable to access Payroll 3h 49m AU Payroll, NZ Payroll
Started Jan 19, 2026, 09:48 PM UTC· resolved Jan 20, 2026, 01:37 AM UTC
- investigating Jan 19, 2026, 09:48 PM UTC
We are aware some customers trying to access Payroll in Xero are experiencing an issue. Our team is investigating this with urgency.
- identified Jan 19, 2026, 11:02 PM UTC
We have identified what is impacting some customers trying to access Payroll in Xero. This is our top priority and we will update you as soon as we can.
- identified Jan 19, 2026, 11:06 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 20, 2026, 12:59 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Jan 20, 2026, 01:37 AM UTC
Our team has resolved the issue impacting some customers trying to access Payroll in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and performed a fix to restore service.
Minor January 12, 2026 Global: Xero - some customers are experiencing errors in Xero. 40m Xero Platform and Settings
Started Jan 12, 2026, 12:53 AM UTC· resolved Jan 12, 2026, 01:34 AM UTC
- investigating Jan 12, 2026, 12:24 AM UTC
We're aware some customers are experiencing errors in Xero. Our team is investigating this with urgency.
- identified Jan 12, 2026, 01:03 AM UTC
We have identified a potential cause for the errors. We have implemented a fix and are monitoring the results.
- monitoring Jan 12, 2026, 01:18 AM UTC
We have identified a potential cause for the errors. We have implemented a fix and are monitoring the results.
- resolved Jan 12, 2026, 01:34 AM UTC
This issue has been resolved. We thank customers for their patience and apologise for any inconvenience caused.
Minor December 10, 2025 South Africa - Some customers may be experiencing issues when accessing parts of Xero 5h 23m Xero Platform and Settings
Started Dec 10, 2025, 04:03 PM UTC· resolved Dec 10, 2025, 09:27 PM UTC
- investigating Dec 10, 2025, 12:27 PM UTC
We are aware that some customers may be experiencing error messages when accessing part of Xero for those based in South Africa. We are continuing to investigate this issue.
- resolved Dec 10, 2025, 09:27 PM UTC
We can confirm the issue impacting some South African customers trying to log into Xero has been resolved. We apologise for any inconvenience this has caused. This was caused by third-party supplier issues. As a cloud software service, we work with a range of third-party suppliers to help deliver the best experience we can for our customers and partners.
Major December 8, 2025 Global: XPM - Some customers are unable to access XPM 17m Xero Partner Hub
Started Dec 08, 2025, 10:45 PM UTC· resolved Dec 08, 2025, 11:03 PM UTC
- investigating Dec 08, 2025, 10:45 PM UTC
We are aware some customers trying to access XPM are experiencing errors. Our team is investigating this with urgency.
- resolved Dec 08, 2025, 11:03 PM UTC
Our team has resolved the issue impacting customers trying to access XPM. We apologise for any inconvenience this has caused.
Notice December 3, 2025 United Kingdom: HMRC - Issues connecting to HMRC 46m Tax Reporting - UK VAT & MTD
Started Dec 03, 2025, 02:09 PM UTC· resolved Dec 03, 2025, 02:55 PM UTC
- investigating Dec 03, 2025, 02:09 PM UTC
We are aware HMRC are currently experiencing issues which may cause errors or connection issues through the UK Tax product. This is currently being investigated. We will update you as soon as we know more.
- resolved Dec 03, 2025, 02:55 PM UTC
Our team has confirmed that the HMRC outage has been resolved. We apologise for any inconvenience this has caused.
Major December 3, 2025 Global: SyftX - Customers receiving an error 5h 4m Analytics powered by Syft
Started Dec 03, 2025, 09:30 AM UTC· resolved Dec 03, 2025, 02:35 PM UTC
- investigating Dec 03, 2025, 09:30 AM UTC
We are aware that customers trying to access Syft in Xero are encountering an error message. Our team is investigating this with urgency.
- resolved Dec 03, 2025, 02:35 PM UTC
Our team has resolved the issue preventing customers from accessing Syft Analytics in Xero. Our technical team made a configuration change which restored the service. We apologise for any inconvenience this has caused.
Major December 1, 2025 Global: Bills - Some customers are unable to access Bills 27m Invoicing, Bills & Quotes
Started Dec 01, 2025, 07:08 PM UTC· resolved Dec 01, 2025, 07:36 PM UTC
- investigating Dec 01, 2025, 07:08 PM UTC
We are aware some customers trying to access bills are experiencing errors. Our team is investigating this with urgency.
- identified Dec 01, 2025, 07:27 PM UTC
We have identified what is preventing customers trying to access Bills. This is our top priority and we will update you as soon as we can.
- resolved Dec 01, 2025, 07:36 PM UTC
Our team has resolved the issue impacting customers trying to access Bills. We apologise for any inconvenience this has caused. This was due to a change which was rolled back.
Minor November 24, 2025 Global: Some customers are experiencing errors accessing Xero 59m Xero Platform and Settings
Started Nov 24, 2025, 08:59 AM UTC· resolved Nov 24, 2025, 09:59 AM UTC
- investigating Nov 24, 2025, 08:59 AM UTC
We're aware some customers are currently experiencing issues in Xero Blue and are receiving errors after logging into Xero. Our team is investigating this with urgency.
- monitoring Nov 24, 2025, 09:24 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Nov 24, 2025, 09:59 AM UTC
Our team has resolved the issues causing some customers to experience errors when navigating or logging into Xero. This was caused by a database issue and our team made a configuration change to restore services to normal. We apologise for the inconvenience caused and appreciate your patience whilst we resolved this.
Notice November 23, 2025 Global: Yodlee Bank Feeds maintenance 1h 55m
Started Nov 23, 2025, 08:05 AM UTC· resolved Nov 23, 2025, 10:01 AM UTC
- identified Nov 23, 2025, 08:05 AM UTC
We're currently aware of essential maintenance being carried out by Yodlee from 06:00 UTC to 10:00 UTC today, Sunday the 23rd of November. During this time customers will be unable to set up new feeds or receive transactions. Status Last Reviewed: 09:34 UTC.
- resolved Nov 23, 2025, 10:01 AM UTC
We've received confirmation from Yodlee that the maintenance is now complete and customers can set up new feeds and receive transactions as normal.
Major November 13, 2025 Global: Xero Accounting App - Some customers are unable to access the Xero Accounting App 1h 53m Xero Accounting Mobile App
Started Nov 13, 2025, 06:43 PM UTC· resolved Nov 13, 2025, 08:36 PM UTC
- investigating Nov 13, 2025, 06:43 PM UTC
We are aware some customers trying to access the Xero Accounting App are experiencing errors. Our team is investigating this with urgency.
- monitoring Nov 13, 2025, 07:23 PM UTC
Our team has implemented a fix and we are currently monitoring the results.
- investigating Nov 13, 2025, 08:12 PM UTC
We are aware some customers are still receiving errors when trying to access XAA. Our team is investigating this with urgency.
- resolved Nov 13, 2025, 08:36 PM UTC
Our team has resolved the issue impacting customers trying to access the Xero Accounting App. We apologise for any inconvenience this has caused.
Minor November 8, 2025 Global: Xero - Some customers are experiencing slowness 52m Xero Platform and Settings
Started Nov 08, 2025, 09:00 PM UTC· resolved Nov 08, 2025, 09:53 PM UTC
- investigating Nov 08, 2025, 09:00 PM UTC
We are aware customers trying to access Xero may be experiencing slowness. Our team is investigating this with urgency.
- investigating Nov 08, 2025, 09:33 PM UTC
We are continuing to investigate this with urgency. We appreciate your patience.
- resolved Nov 08, 2025, 09:53 PM UTC
Our team has resolved the slowness affecting customers trying to access Xero. We apologise for any inconvenience this has caused.
Major November 5, 2025 AU: XPM - Some customers are unable to access Tax returns 30m Xero Tax (AU)
Started Nov 05, 2025, 10:21 PM UTC· resolved Nov 05, 2025, 10:51 PM UTC
- investigating Nov 05, 2025, 10:21 PM UTC
We are aware some AU customers trying to access tax products in XPM are being logged out and cannot access returns. Our team is investigating this with urgency.
- monitoring Nov 05, 2025, 10:43 PM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Nov 05, 2025, 10:51 PM UTC
Our team has resolved the issue impacting AU customers trying to access Tax returns in XPM. We apologise for any inconvenience this has caused.
Major October 31, 2025 Global: Fixed Assets - We are aware customers are experiencing errors when accessing Fixed Assets 33m Fixed Assets
Started Oct 31, 2025, 01:51 AM UTC· resolved Oct 31, 2025, 02:24 AM UTC
- investigating Oct 31, 2025, 01:51 AM UTC
We are aware that some customers are experiencing errors when accessing Fixed Assets. Our team is investigating this with urgency. Status Last Reviewed: 1.50 UTC
- identified Oct 31, 2025, 02:09 AM UTC
We have identified what is causing customers to experience errors when accessing Fixed Assets. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 2.09 UTC
- monitoring Oct 31, 2025, 02:16 AM UTC
Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 2.16 UTC
- resolved Oct 31, 2025, 02:24 AM UTC
Our team has resolved the issue impacting customers trying to access Fixed Assets. This was caused by a release which has been rolled back. We apologise for any inconvenience this has caused.
Major October 30, 2025 Global: Payroll - We are aware some customers are currently experiencing errors in Payroll 1h 9m AU Payroll, NZ Payroll, UK Payroll
Started Oct 30, 2025, 01:13 AM UTC· resolved Oct 30, 2025, 02:23 AM UTC
- investigating Oct 30, 2025, 01:13 AM UTC
We are aware some customers are experiencing errors when navigating in Payroll. Our team is investigating this with urgency. Status Last Reviewed: 01:12 UTC
- monitoring Oct 30, 2025, 01:35 AM UTC
Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 02:06 UTC
- resolved Oct 30, 2025, 02:23 AM UTC
Our team has resolved the issue impacting customers trying to access Payroll. This was caused by security related patching. We apologise for any inconvenience this has caused.