Xero incident

Global: XeroMe - Customers are unable to access XeroMe

Major Resolved View vendor source →

Xero experienced a major incident on January 28, 2026 affecting Xero Me, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 04:48 AM UTC
Resolved
Jan 28, 2026, 07:18 AM UTC
Duration
2h 30m
Detected by Pingoru
Jan 28, 2026, 04:48 AM UTC

Affected components

Xero Me

Update timeline

  1. investigating Jan 28, 2026, 04:48 AM UTC

    We are aware customers trying to access XeroMe are experiencing errors. Our team is investigating this with urgency.

  2. investigating Jan 28, 2026, 05:21 AM UTC

    We are continuing to investigate this issue. We appreciate your patience.

  3. identified Jan 28, 2026, 06:43 AM UTC

    We have identified what is preventing customers trying to access XeroMe. This is our top priority and we will update you as soon as we can.

  4. resolved Jan 28, 2026, 07:18 AM UTC

    Our team has resolved the issue impacting customers trying to access XeroMe. We apologise for any inconvenience this has caused.