Xero incident

Global: Payroll - We are aware some customers are currently experiencing errors in Payroll

Major Resolved View vendor source →

Xero experienced a major incident on October 30, 2025 affecting AU Payroll and NZ Payroll and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 01:13 AM UTC
Resolved
Oct 30, 2025, 02:23 AM UTC
Duration
1h 9m
Detected by Pingoru
Oct 30, 2025, 01:13 AM UTC

Affected components

AU PayrollNZ PayrollUK Payroll

Update timeline

  1. investigating Oct 30, 2025, 01:13 AM UTC

    We are aware some customers are experiencing errors when navigating in Payroll. Our team is investigating this with urgency. Status Last Reviewed: 01:12 UTC

  2. monitoring Oct 30, 2025, 01:35 AM UTC

    Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 02:06 UTC

  3. resolved Oct 30, 2025, 02:23 AM UTC

    Our team has resolved the issue impacting customers trying to access Payroll. This was caused by security related patching. We apologise for any inconvenience this has caused.