Xero incident

Global: XPM - Some customers are unable to access XPM

Major Resolved View vendor source →

Xero experienced a major incident on December 8, 2025 affecting Xero Partner Hub, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2025, 10:45 PM UTC
Resolved
Dec 08, 2025, 11:03 PM UTC
Duration
17m
Detected by Pingoru
Dec 08, 2025, 10:45 PM UTC

Affected components

Xero Partner Hub

Update timeline

  1. investigating Dec 08, 2025, 10:45 PM UTC

    We are aware some customers trying to access XPM are experiencing errors. Our team is investigating this with urgency.

  2. resolved Dec 08, 2025, 11:03 PM UTC

    Our team has resolved the issue impacting customers trying to access XPM. We apologise for any inconvenience this has caused.