Xero incident

Global: Hubdoc - Some customers are experiencing delays in publishing documents

Minor Resolved View vendor source →

Xero experienced a minor incident on October 1, 2025 affecting Hubdoc, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 07:02 AM UTC
Resolved
Oct 01, 2025, 09:28 AM UTC
Duration
2h 25m
Detected by Pingoru
Oct 01, 2025, 07:02 AM UTC

Affected components

Hubdoc

Update timeline

  1. investigating Oct 01, 2025, 06:07 AM UTC

    We are aware that some customers are experiencing slowness in Hubdoc and delays with publishing to all destinations. Additionally, some recently created contacts may not be updated in Hubdoc. Our team is investigating this with urgency. Status Last Reviewed: 8.35 am UTC

  2. monitoring Oct 01, 2025, 09:09 AM UTC

    Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 09:09 UTC

  3. resolved Oct 01, 2025, 09:28 AM UTC

    Our team has resolved the issue causing delays with Hubdoc publishing and contacts. Our technical team identified this was caused by poor network connectivity and worked to restore service. We apologise for any inconvenience caused.