Xero incident

Global: Some customers are experiencing errors and slowness when accessing Xero

Minor Resolved View vendor source →

Xero experienced a minor incident on October 27, 2025 affecting Xero Platform and Settings, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2025, 10:48 AM UTC
Resolved
Oct 27, 2025, 11:09 AM UTC
Duration
21m
Detected by Pingoru
Oct 27, 2025, 10:48 AM UTC

Affected components

Xero Platform and Settings

Update timeline

  1. investigating Oct 27, 2025, 10:48 AM UTC

    We are aware some customers are experiencing errors and slowness when accessing Xero. Our team is investigating this with urgency. Status Last Reviewed: UTC 10:48

  2. monitoring Oct 27, 2025, 10:54 AM UTC

    Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 10:54

  3. resolved Oct 27, 2025, 11:09 AM UTC

    Our team has resolved the issue causing some customers to experience errors and slowness across Xero. This was related to a product release which has been rolled back. We apologise for any inconvenience this has caused.