Xero Outage History

We are aware that customers may have experienced errors when accessing or using Xero between approximately 06:47 and 06:53 UTC. This issue has now been resolved.

Our team has resolved the issue impacting Australian customers trying to access pages in Payroll. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and we worked to restore service. We learn from every incident and put measures in place to prevent issues from happening again.

Our team has resolved the issue causing customers to experience errors in Xero. We apologise for any inconvenience this has caused. This was related to a recent configuration change which was rolled back.

Our team has resolved the issue some customers were experiencing trying to load reports. We apologise for any inconvenience caused.

This incident has been resolved.

Our team has resolved the issue impacting customers trying to access invoicing in Xero. We apologise for any inconvenience this has caused. A product release caused invoicing to become unavailable. We learn from every incident and put measures in place to prevent issues from happening again.

We have resolved an issue affecting the Payroll Superannuation and Settings page, where customers were experiencing page loading failures and errors. The issue was caused by a network fault within our Payroll environment. Our technical team has remediated the fault and restored full service. We apologise for the inconvenience caused.

Our team has resolved the issue impacting some partners trying to navigate in Workpapers. We apologise for any inconvenience this has caused. A product release caused Workpapers to become unavailable, and a rollback restored service.

Our team has resolved the issue impacting customers trying to access client lists and client insights in Xero. We apologise for any inconvenience this has caused. Within 24 hours we’ll update this page with a brief summary

Our team has resolved the issue impacting our customers experiencing errors in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity with one of our external providers and has restored service.

Our team has resolved the issue causing some customers to experience errors when accessing Xero. We apologise for any inconvenience this has caused.

Our team has resolved the issue affecting customers trying to access Xero. We apologise for the disruption this, and the other incidents today, have caused. We know how important reliable access to Xero is for you, and we appreciate your patience.

We've resolved the issue that was preventing some customers from navigating Xero and completing tasks. We're sorry for the disruption this caused. A fix is now in place, and we'll be taking time to learn from this incident to help prevent it from happening again. Thank you for your patience.

Our team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused. A product release caused Xero's accessing and core functions to become unavailable, and a rollback has restored service.

Our team has resolved the issue impacting customers trying to access Xero. We apologise for any inconvenience this has caused.

Our team has resolved an issue impacting some Hubdoc customers trying to log into Hubdoc, syncing information from Xero into Hubdoc, and publishing documents. We apologise for any inconvenience this has caused. A product release was the cause of this issue, which we rolled back to restore service. Customers can disconnect and reconnect their Hubdoc organisation as a troubleshoot to resolve any remaining issues. You can find those steps on Xero Central. We learn from every incident and put measures in place to prevent issues from happening again.

Our team has resolved the issue impacting customers trying to navigate Xero. We apologise for any inconvenience this has caused.

Our team has resolved anissue that occurred preventing our customers trying to log into Xero. Customers may have also seen some errors across Xero if logged in. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and restored service. We learn from every incident and put measures in place to prevent issues from happening again.

Our team has resolved the issue causing some customers to experience errors or performance issues when accessing Hubdoc. Our technical team identified this was caused by poor network connectivity and performed a fix to restore service. We apologise for any inconvenience caused.

Our team has resolved the issue impacting Australia customers trying to access tax returns in Practice Tools. We apologise for any inconvenience this has caused. A product release caused tax returns to become unavailable. We learn from every incident and put measures in place to prevent issues from happening again.

Our team has resolved the issue causing some customers to experience errors across Xero. The issue was related to our recent release which our team has rolled back. We apologise for any inconvenience this has caused.

Our team has resolved the issue impacting customers trying to log into Xero. We apologise for any inconvenience this has caused. A product release caused Xero to become unavailable tempoararily. We learn from every incident and put measures in place to prevent issues from happening again.

Our team has resolved the issue causing some customers to receive an error when creating new Projects. There may be some delay in changes being populated as the system catches up. We apologise for any inconvenience this has caused.

Our team has resolved the issue causing some customers to receive an error when creating new Projects. There may be some delay in changes being populated as the system catches up. We apologise for any inconvenience this has caused.