Xero incident

AU: XPM - Some customers are unable to access Tax returns

Major Resolved View vendor source →

Xero experienced a major incident on November 5, 2025 affecting Xero Tax (AU), lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 10:21 PM UTC
Resolved
Nov 05, 2025, 10:51 PM UTC
Duration
30m
Detected by Pingoru
Nov 05, 2025, 10:21 PM UTC

Affected components

Xero Tax (AU)

Update timeline

  1. investigating Nov 05, 2025, 10:21 PM UTC

    We are aware some AU customers trying to access tax products in XPM are being logged out and cannot access returns. Our team is investigating this with urgency.

  2. monitoring Nov 05, 2025, 10:43 PM UTC

    Our team has implemented a fix and we are currently monitoring the results.

  3. resolved Nov 05, 2025, 10:51 PM UTC

    Our team has resolved the issue impacting AU customers trying to access Tax returns in XPM. We apologise for any inconvenience this has caused.