Xero incident
Global: Some customers are experiencing errors accessing Xero
Resolved after 59 minutes, affecting Xero Platform and Settings, on November 24, 2025.
Our team has resolved the issues causing some customers to experience errors when navigating or logging into Xero. This was caused by a database issue and our team made a configuration change to restore services to normal. We apologise for the inconvenience caused and appreciate your patience whilst we resolved this.
Affected components
Update timeline
- investigating Nov 24, 2025, 08:59 AM UTC
We're aware some customers are currently experiencing issues in Xero Blue and are receiving errors after logging into Xero. Our team is investigating this with urgency.
- monitoring Nov 24, 2025, 09:24 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Nov 24, 2025, 09:59 AM UTC
Our team has resolved the issues causing some customers to experience errors when navigating or logging into Xero. This was caused by a database issue and our team made a configuration change to restore services to normal. We apologise for the inconvenience caused and appreciate your patience whilst we resolved this.
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