Xero incident

Global: Some customers are experiencing errors accessing Xero

Minor Resolved View vendor source →

Xero experienced a minor incident on November 24, 2025 affecting Xero Platform and Settings, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2025, 08:59 AM UTC
Resolved
Nov 24, 2025, 09:59 AM UTC
Duration
59m
Detected by Pingoru
Nov 24, 2025, 08:59 AM UTC

Affected components

Xero Platform and Settings

Update timeline

  1. investigating Nov 24, 2025, 08:59 AM UTC

    We're aware some customers are currently experiencing issues in Xero Blue and are receiving errors after logging into Xero. Our team is investigating this with urgency.

  2. monitoring Nov 24, 2025, 09:24 AM UTC

    Our team has implemented a fix and we are currently monitoring the results.

  3. resolved Nov 24, 2025, 09:59 AM UTC

    Our team has resolved the issues causing some customers to experience errors when navigating or logging into Xero. This was caused by a database issue and our team made a configuration change to restore services to normal. We apologise for the inconvenience caused and appreciate your patience whilst we resolved this.