Xero incident

Global: Homepage - some bank account widgets aren't loading

Minor Resolved View vendor source →

Xero experienced a minor incident on February 3, 2026 affecting Xero Platform and Settings, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2026, 09:44 PM UTC
Resolved
Feb 03, 2026, 10:33 PM UTC
Duration
49m
Detected by Pingoru
Feb 03, 2026, 09:44 PM UTC

Affected components

Xero Platform and Settings

Update timeline

  1. investigating Feb 03, 2026, 09:44 PM UTC

    We are aware some customers trying to view bank account widgets on the Homepage are experiencing an error. Our team is investigating this with urgency.

  2. identified Feb 03, 2026, 09:55 PM UTC

    We have identified what is impacting customers trying to view bank account widgets on the Homepage . This is our top priority and we will update you as soon as we can.

  3. monitoring Feb 03, 2026, 10:17 PM UTC

    Our team has implemented a fix and we are currently monitoring the results.

  4. resolved Feb 03, 2026, 10:33 PM UTC

    Our team has resolved the issue impacting customers trying to view bank account widgets on the Homepage. We apologise for any inconvenience this has caused. A product release caused bank widgets in Homepage to become unavailable.