Xero incident

Global: Fixed Assets - We are aware customers are experiencing errors when accessing Fixed Assets

Major Resolved View vendor source →

Xero experienced a major incident on October 31, 2025 affecting Fixed Assets, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 01:51 AM UTC
Resolved
Oct 31, 2025, 02:24 AM UTC
Duration
33m
Detected by Pingoru
Oct 31, 2025, 01:51 AM UTC

Affected components

Fixed Assets

Update timeline

  1. investigating Oct 31, 2025, 01:51 AM UTC

    We are aware that some customers are experiencing errors when accessing Fixed Assets. Our team is investigating this with urgency. Status Last Reviewed: 1.50 UTC

  2. identified Oct 31, 2025, 02:09 AM UTC

    We have identified what is causing customers to experience errors when accessing Fixed Assets. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 2.09 UTC

  3. monitoring Oct 31, 2025, 02:16 AM UTC

    Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 2.16 UTC

  4. resolved Oct 31, 2025, 02:24 AM UTC

    Our team has resolved the issue impacting customers trying to access Fixed Assets. This was caused by a release which has been rolled back. We apologise for any inconvenience this has caused.