Xero incident

AU: Bills - Some customers are unable to make batch payments

Major Resolved View vendor source →

Xero experienced a major incident on October 17, 2025 affecting Invoicing, Bills & Quotes, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2025, 02:07 AM UTC
Resolved
Oct 17, 2025, 02:48 AM UTC
Duration
40m
Detected by Pingoru
Oct 17, 2025, 02:07 AM UTC

Affected components

Invoicing, Bills & Quotes

Update timeline

  1. investigating Oct 17, 2025, 02:07 AM UTC

    We are aware some Australian customers trying to make batch payments in Bills are experiencing issues. Our team is investigating this with urgency. Status Last Reviewed: 2:06 am UTC

  2. monitoring Oct 17, 2025, 02:24 AM UTC

    Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 2:24 am UTC

  3. resolved Oct 17, 2025, 02:48 AM UTC

    Our team has resolved the issue impacting AU customers trying to make batch payments in Bills. This was related to a product release which has been rolled back. We apologise for any inconvenience this has caused.