Xero incident

Global: Bills - Some customers are unable to access Bills

Major Resolved View vendor source →

Xero experienced a major incident on December 1, 2025 affecting Invoicing, Bills & Quotes, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 07:08 PM UTC
Resolved
Dec 01, 2025, 07:36 PM UTC
Duration
27m
Detected by Pingoru
Dec 01, 2025, 07:08 PM UTC

Affected components

Invoicing, Bills & Quotes

Update timeline

  1. investigating Dec 01, 2025, 07:08 PM UTC

    We are aware some customers trying to access bills are experiencing errors. Our team is investigating this with urgency.

  2. identified Dec 01, 2025, 07:27 PM UTC

    We have identified what is preventing customers trying to access Bills. This is our top priority and we will update you as soon as we can.

  3. resolved Dec 01, 2025, 07:36 PM UTC

    Our team has resolved the issue impacting customers trying to access Bills. We apologise for any inconvenience this has caused. This was due to a change which was rolled back.