Xero incident

AU & NZ: Tax - Some customers may be experiencing errors when loading AU and NZ tax returns

Major Resolved View vendor source →

Xero experienced a major incident on February 3, 2026 affecting Xero Practice Manager (XPM) and Xero Tax (AU) and 1 more component, lasting 10h 52m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2026, 05:36 AM UTC
Resolved
Feb 03, 2026, 04:29 PM UTC
Duration
10h 52m
Detected by Pingoru
Feb 03, 2026, 05:36 AM UTC

Affected components

Xero Practice Manager (XPM)Xero Tax (AU)Xero Tax (NZ)

Update timeline

  1. investigating Feb 03, 2026, 05:36 AM UTC

    We are aware some customers are experiencing errors when loading AU and NZ tax returns. Our team is investigating this with urgency.

  2. identified Feb 03, 2026, 06:15 AM UTC

    We have identified what is impacting customers trying to access AU and NZ tax returns. This is our top priority and we will update you as soon as we can.

  3. identified Feb 03, 2026, 07:04 AM UTC

    We are continuing to work towards resolving this issue.

  4. identified Feb 03, 2026, 09:24 AM UTC

    We are continuing to work to resolve this issue impacting AU and NZ tax. We expect impact to be resolved by late afternoon UTC. We apologise for the inconvenience.

  5. resolved Feb 03, 2026, 04:29 PM UTC

    Our team has resolved the issue causing customers to receive errors in XPM when trying to access NZ and AU tax returns. We apologise for any inconvenience. This was caused by a release which has been rolled back.