Xero incident
AU & NZ: Tax - Some customers may be experiencing errors when loading AU and NZ tax returns
Affected components
Update timeline
- investigating Feb 03, 2026, 05:36 AM UTC
We are aware some customers are experiencing errors when loading AU and NZ tax returns. Our team is investigating this with urgency.
- identified Feb 03, 2026, 06:15 AM UTC
We have identified what is impacting customers trying to access AU and NZ tax returns. This is our top priority and we will update you as soon as we can.
- identified Feb 03, 2026, 07:04 AM UTC
We are continuing to work towards resolving this issue.
- identified Feb 03, 2026, 09:24 AM UTC
We are continuing to work to resolve this issue impacting AU and NZ tax. We expect impact to be resolved by late afternoon UTC. We apologise for the inconvenience.
- resolved Feb 03, 2026, 04:29 PM UTC
Our team has resolved the issue causing customers to receive errors in XPM when trying to access NZ and AU tax returns. We apologise for any inconvenience. This was caused by a release which has been rolled back.
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