Xero incident

Global: Xero Accounting App - Some customers are unable to access the Xero Accounting App

Major Resolved View vendor source →

Xero experienced a major incident on November 13, 2025 affecting Xero Accounting Mobile App, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 06:43 PM UTC
Resolved
Nov 13, 2025, 08:36 PM UTC
Duration
1h 53m
Detected by Pingoru
Nov 13, 2025, 06:43 PM UTC

Affected components

Xero Accounting Mobile App

Update timeline

  1. investigating Nov 13, 2025, 06:43 PM UTC

    We are aware some customers trying to access the Xero Accounting App are experiencing errors. Our team is investigating this with urgency.

  2. monitoring Nov 13, 2025, 07:23 PM UTC

    Our team has implemented a fix and we are currently monitoring the results.

  3. investigating Nov 13, 2025, 08:12 PM UTC

    We are aware some customers are still receiving errors when trying to access XAA. Our team is investigating this with urgency.

  4. resolved Nov 13, 2025, 08:36 PM UTC

    Our team has resolved the issue impacting customers trying to access the Xero Accounting App. We apologise for any inconvenience this has caused.