Xero incident
Global: Login - some customers are currently experiencing issues in Xero Blue and are receiving errors after logging into Xero
Xero experienced a minor incident on September 16, 2025 affecting Xero Platform and Settings, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2025, 12:24 AM UTC
We are aware some customers trying to log in and access Xero are experiencing errors. Our team is investigating this with urgency. Status Last Reviewed: 12:44 am UTC
- monitoring Sep 16, 2025, 12:57 AM UTC
Our team has implemented a fix and we are currently monitoring the results. We encourage customers to refresh their page in Xero. Status Last Reviewed: 12:57am UTC
- resolved Sep 16, 2025, 01:28 AM UTC
Our team has resolved the issue impacting some customers trying to access particular pages in Xero. We apologise for any inconvenience this has caused. A product release caused these errors to become present for our customers, and we rolled this release back to resolve the issue. We learn from every incident and put measures in place to prevent issues from happening again