- Detected by Pingoru
- Oct 01, 2026, 09:36 PM UTC
- Resolved
- Oct 02, 2026, 12:30 AM UTC
- Duration
- 2h 53m
Affected: US Payroll, powered by Gusto
Timeline · 3 updates
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identified Oct 01, 2026, 09:37 PM UTC
We're aware that some US customers may experience slowness when using US Payroll in Xero due to an issue on Gusto's side. Gusto is currently investigating and working on a fix. We'll provide an update as soon as we can.
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monitoring Oct 02, 2026, 12:02 AM UTC
Gusto has implemented a fix and we are currently monitoring the results.
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resolved Oct 02, 2026, 12:30 AM UTC
Gusto has resolved the issue.
Read the full incident report →
- Detected by Pingoru
- Sep 29, 2026, 01:33 PM UTC
- Resolved
- Sep 29, 2026, 02:32 PM UTC
- Duration
- 59m
Affected: Tax Reporting - UK VAT & MTD
Timeline · 2 updates
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investigating Sep 29, 2026, 01:33 PM UTC
HMRC have let us know they're having an issue with their services. We have confirmed that this is impacting MTD IT and MTD VAT but may be impacting other services too. We will update as we receive more information from HMRC.
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resolved Sep 29, 2026, 02:32 PM UTC
HMRC have let us know the issue affecting MTD IT and MTD VAT has now been resolved.
Read the full incident report →
Critical September 28, 2026 - Detected by Pingoru
- Sep 28, 2026, 08:32 PM UTC
- Resolved
- Sep 28, 2026, 09:23 PM UTC
- Duration
- 51m
Affected: US Payroll, powered by Gusto
Timeline · 3 updates
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identified Sep 28, 2026, 08:32 PM UTC
We're aware that customers are currently unable to access US Payroll in Xero, due to an issue on Gusto's side. Our Product Team is working with Gusto to restore service. This is our top priority and we will update you as soon as we can.
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monitoring Sep 28, 2026, 09:05 PM UTC
Gusto has implemented a fix and we are currently monitoring the results.
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resolved Sep 28, 2026, 09:23 PM UTC
Gusto has resolved the issue impacting US customers trying to access and use US Payroll. For further insights, check Gusto's Status Page
Read the full incident report →
- Detected by Pingoru
- Sep 28, 2026, 12:03 AM UTC
- Resolved
- Sep 28, 2026, 12:28 AM UTC
- Duration
- 25m
Affected: Tax Reporting - BAS, TPARAU Payroll
Timeline · 3 updates
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identified Sep 28, 2026, 12:03 AM UTC
Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.
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monitoring Sep 28, 2026, 12:18 AM UTC
The ATO has implemented a fix and we are currently monitoring the results.
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resolved Sep 28, 2026, 12:28 AM UTC
The ATO has resolved their issue impacting customers trying to file tax returns from Xero.
Read the full incident report →
Notice September 26, 2026 - Detected by Pingoru
- Sep 26, 2026, 11:28 PM UTC
- Resolved
- Sep 27, 2026, 01:38 AM UTC
- Duration
- 2h 10m
Timeline · 2 updates
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identified Sep 26, 2026, 11:28 PM UTC
We're aware that the Apple App Store listings for the Xero apps Xero Accounting, Xero Me, Xero Projects, Xero Verify and Hubdoc apps are not currently accessible. We have taken action to resolve this and are in contact with Apple. Existing installations of these apps are unaffected. We apologise for any inconvenience caused.
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resolved Sep 27, 2026, 01:38 AM UTC
We can confirm that Apple App Stop listings for the Xero apps Xero Accounting, Xero Me, Xero Projects, Xero Verify and Hubdoc have all been restored. We apologise for any inconvenience caused.
Read the full incident report →
Notice September 24, 2026 - Detected by Pingoru
- Sep 24, 2026, 04:00 AM UTC
- Resolved
- Sep 24, 2026, 04:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Sep 24, 2026, 04:57 AM UTC
Our team has resolved an issue impacting our customers globally over the past 3 minutes from 2:17pm-2:19pm AEST where there was some latency using Payroll, Invoicing and Contacts We apologise for any inconvenience this has caused.
Read the full incident report →
- Detected by Pingoru
- Sep 23, 2026, 01:16 PM UTC
- Resolved
- Sep 25, 2026, 12:52 PM UTC
- Duration
- 1d 23h
Affected: Tax Reporting - UK VAT & MTD
Timeline · 3 updates
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investigating Sep 23, 2026, 01:16 PM UTC
We're aware of an issue where HMRC services are responding more slowly than usual, so sending or refreshing data may take longer than expected. We're requested HMRC to investigate the issue.
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monitoring Sep 24, 2026, 10:05 AM UTC
HMRC have confirmed that MTD IT and MTD VAT are now fully available. We are still experiencing some slowness with the status of Corporate Tax, Personal Tax, Partnership Tax and CIS filings updating in Xero and we are in ongoing contact with HMRC. You can check the status of these filings by logging into the HMRC services directly in the mean time.
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resolved Sep 25, 2026, 12:52 PM UTC
We have received confirmation from HMRC that the issues affecting submission status not updating in Xero for some customers has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2026, 08:49 AM UTC
- Resolved
- Sep 16, 2026, 03:12 PM UTC
- Duration
- 6h 23m
Affected: Xero Central
Timeline · 4 updates
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investigating Sep 16, 2026, 08:49 AM UTC
We are aware some customers are unable to raise cases, contact the Xero support team or access Xero Central. We're investigating this with our third-party provider urgently.
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investigating Sep 16, 2026, 10:19 AM UTC
Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with Salesforce as a priority. Please note, this does not impact your access to the Xero platform. Our teams are actively monitoring the situation. We are in direct contact with Salesforce, who are treating this as a critical incident and working to restore services as quickly as possible. We will share further updates as the situation develops.
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monitoring Sep 16, 2026, 01:56 PM UTC
Salesforce has implemented a fix and we are currently monitoring the results.
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resolved Sep 16, 2026, 03:12 PM UTC
Salesforce has implemented a fix for the issue that was preventing some customers are from raising cases, contacting support, using in-app help or accessing Xero Central
Read the full incident report →
- Detected by Pingoru
- Sep 15, 2026, 03:29 AM UTC
- Resolved
- Sep 15, 2026, 03:45 AM UTC
- Duration
- 15m
Affected: Analytics powered by Syft
Timeline · 4 updates
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investigating Sep 15, 2026, 03:29 AM UTC
We are aware of an issue where customers trying to access Native Budget and Cashflow Manager in Reporting receive an error. Our team is investigating this with urgency.
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investigating Sep 15, 2026, 03:38 AM UTC
We are continuing to investigate this issue.
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monitoring Sep 15, 2026, 03:40 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
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resolved Sep 15, 2026, 03:45 AM UTC
Our team has resolved the issue impacting customers trying to access Native Budget and Cashflow Manager. We apologise for any inconvenience this has caused.
Read the full incident report →
- Detected by Pingoru
- Sep 14, 2026, 03:08 PM UTC
- Resolved
- Sep 15, 2026, 01:43 PM UTC
- Duration
- 22h 35m
Affected: UK Payroll
Timeline · 4 updates
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investigating Sep 14, 2026, 03:08 PM UTC
We're aware that UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax may experience a delay in filings processing. This is due to our systems receiving errors from HMRC's services. We have contacted HMRC for assistance.
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identified Sep 14, 2026, 03:53 PM UTC
HMRC have let us know that there is an ongoing investigation into the delayed responses from their services which is impacting UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax.
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monitoring Sep 15, 2026, 07:22 AM UTC
HMRC has resolved the issue that caused delayed responses from its services. We are monitoring the results.
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resolved Sep 15, 2026, 01:43 PM UTC
HMRC has resolved the issue that caused delayed responses from its services.
Read the full incident report →
- Detected by Pingoru
- Sep 07, 2026, 11:46 PM UTC
- Resolved
- Sep 08, 2026, 07:07 AM UTC
- Duration
- 7h 21m
Affected: Tax Reporting - BAS, TPAR
Timeline · 4 updates
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identified Sep 07, 2026, 11:46 PM UTC
We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.
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identified Sep 08, 2026, 03:58 AM UTC
We're continuing to work with the ATO on this issue, who are investigating on their end. Customers can still file Activity Statements to the ATO.
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monitoring Sep 08, 2026, 06:41 AM UTC
The ATO have implemented a fix and we are currently monitoring the results.
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resolved Sep 08, 2026, 07:07 AM UTC
The ATO have resolved the issue impacting customers retrieving Activity Statement Prefill. We apologise for any inconvenience this has caused.
Read the full incident report →
- Detected by Pingoru
- Sep 07, 2026, 03:30 PM UTC
- Resolved
- Sep 07, 2026, 07:26 PM UTC
- Duration
- 3h 56m
Affected: Tax Reporting - UK VAT & MTD
Timeline · 4 updates
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investigating Sep 07, 2026, 03:30 PM UTC
We are aware some UK customers trying to submit filings via MTD ITSA are receiving error messages. Our team is investigating this with urgency.
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identified Sep 07, 2026, 03:46 PM UTC
We have identified the cause of the issue causing some UK customers trying to submit filings via MTD ITSA are receiving error messages. Our team are working on a fix for this issue.
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monitoring Sep 07, 2026, 06:41 PM UTC
Our team has implemented a fix and we are currently monitoring the results.
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resolved Sep 07, 2026, 07:26 PM UTC
Our team has resolved the issue impacting some UK customers trying to submit via MTD IT. This was due to a recent release, which we have deployed a fix for.
Read the full incident report →
- Detected by Pingoru
- Sep 07, 2026, 01:49 AM UTC
- Resolved
- Sep 07, 2026, 04:16 AM UTC
- Duration
- 2h 26m
Affected: Tax Reporting - BAS, TPARXero Tax (AU)
Timeline · 3 updates
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identified Sep 07, 2026, 01:49 AM UTC
We are aware of an issue where customers cannot file tax return to ATO due to an outage with their services. Customers will be able to create tax returns but cannot file these during this time. We are monitoring ATO for updates and we'll update you as soon as we can.
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monitoring Sep 07, 2026, 04:04 AM UTC
The ATO has implemented a fix and we are currently monitoring the results.
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resolved Sep 07, 2026, 04:16 AM UTC
The ATO has resolved the issue impacting AU customers trying to file tax returns in Xero Tax.
Read the full incident report →
Critical September 2, 2026 - Detected by Pingoru
- Sep 02, 2026, 02:05 PM UTC
- Resolved
- Sep 02, 2026, 05:53 PM UTC
- Duration
- 3h 48m
Affected: Tax Reporting - UK VAT & MTD
Timeline · 2 updates
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investigating Sep 02, 2026, 02:05 PM UTC
HMRC have let us know that the Making Tax Digital (MTD) and VAT service is currently unavailable. HMRC are investigating and working to resolve the issue as a priority
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resolved Sep 02, 2026, 05:53 PM UTC
HMRC have let us know that the issue with the MTD and VAT services has been resolved and they are not operating as normal.
Read the full incident report →
- Detected by Pingoru
- Sep 01, 2026, 03:41 AM UTC
- Resolved
- Sep 01, 2026, 07:05 AM UTC
- Duration
- 3h 23m
Affected: Invoicing, Bills & Quotes
Timeline · 3 updates
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investigating Sep 01, 2026, 03:41 AM UTC
We are aware that customers trying to send invoices, quotes and statements from Xero are experiencing a delay in those emails being delivered. Our team is investigating this with urgency. Please note that all emails are being queued and will be sent one this issue is resolved.
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monitoring Sep 01, 2026, 05:24 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
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resolved Sep 01, 2026, 07:05 AM UTC
Our team has resolved the issue impacting customers trying to send invoices, quotes and statements from Xero. All emails should be delivered, and we apologise for any inconvenience this has caused.
Read the full incident report →
- Detected by Pingoru
- Aug 30, 2026, 11:50 PM UTC
- Resolved
- Aug 31, 2026, 01:37 AM UTC
- Duration
- 1h 46m
Affected: Xero Tax (AU)
Timeline · 3 updates
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identified Aug 30, 2026, 11:50 PM UTC
We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.
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monitoring Aug 31, 2026, 01:12 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
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resolved Aug 31, 2026, 01:37 AM UTC
Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax. This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service. We apologise for any inconvenience this has caused.
Read the full incident report →
- Detected by Pingoru
- Aug 28, 2026, 09:15 AM UTC
- Resolved
- Aug 28, 2026, 11:43 AM UTC
- Duration
- 2h 28m
Affected: Tax Reporting - UK VAT & MTD
Timeline · 2 updates
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investigating Aug 28, 2026, 09:15 AM UTC
We are aware some UK customers are experiencing slowness and error pages when using MTD ITSA or UK VAT. This is due to an increased error rate at HMRC services. We are investigating the issue and in contact with HMRC.
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resolved Aug 28, 2026, 11:43 AM UTC
HMRC have resolved the issue causing UK customers are experiencing slowness and error pages when using MTD ITSA or UK VAT.
Read the full incident report →
- Detected by Pingoru
- Aug 24, 2026, 01:44 AM UTC
- Resolved
- Aug 24, 2026, 02:02 AM UTC
- Duration
- 17m
Affected: Invoicing, Bills & Quotes
Timeline · 3 updates
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identified Aug 24, 2026, 01:44 AM UTC
We're aware that some customers in Australia are unable to process batch payments in Xero, and are receiving an error. We have identified what is causing this issue and are releasing a fix. This is our top priority and we will update you as soon as we can.
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monitoring Aug 24, 2026, 01:53 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
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resolved Aug 24, 2026, 02:02 AM UTC
Our team has resolved the issue impacting Australian customers trying to process batch payments in Xero. We apologise for any inconvenience this has caused. A product release caused batch payments to become unavailable and a rollback has returned sevice. We learn from every incident and put measures in place to prevent issues from happening again.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 01:59 AM UTC
- Resolved
- Jul 24, 2026, 03:02 AM UTC
- Duration
- 1h 3m
Affected: Xero Platform and Settings
Timeline · 3 updates
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identified Jul 24, 2026, 01:59 AM UTC
We are aware some customers trying to access Xero are experiencing slowness or errors. Our team is investigating this with urgency
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monitoring Jul 24, 2026, 02:34 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
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resolved Jul 24, 2026, 03:02 AM UTC
Our team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused. A product release caused some features in Xero to become unavailable, and a rollback has restored service.
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2026, 04:46 AM UTC
- Resolved
- Jul 23, 2026, 07:59 AM UTC
- Duration
- 3h 12m
Affected: WorkpapersXero Practice Manager (XPM)Xero HQXero Tax (AU)Xero Tax (NZ)Xero Tax (UK)
Timeline · 4 updates
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investigating Jul 23, 2026, 04:46 AM UTC
We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.
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investigating Jul 23, 2026, 04:49 AM UTC
We are continuing to investigate this issue.
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investigating Jul 23, 2026, 05:10 AM UTC
Our team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.
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resolved Jul 23, 2026, 07:59 AM UTC
Our team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2026, 03:02 AM UTC
- Resolved
- Jul 22, 2026, 03:28 AM UTC
- Duration
- 25m
Affected: Xero Practice Manager (XPM)Xero HQ
Timeline · 3 updates
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investigating Jul 22, 2026, 03:02 AM UTC
We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.
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monitoring Jul 22, 2026, 03:14 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
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resolved Jul 22, 2026, 03:28 AM UTC
Our team has resolved the issue impacting some partners when navigating Xero HQ. We apologise for any inconvenience this has caused.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2026, 01:36 AM UTC
- Resolved
- Jul 22, 2026, 01:36 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Jul 22, 2026, 01:36 AM UTC
We were aware of some customers receiving errors when accessing Expenses in Xero. A product release caused this feature to become temporarily unavailable. Our team has resolved the issue. We apologise for any inconvenience this has caused.
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2026, 04:57 AM UTC
- Resolved
- Jul 14, 2026, 06:43 AM UTC
- Duration
- 1h 45m
Affected: Invoicing, Bills & Quotes
Timeline · 2 updates
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investigating Jul 14, 2026, 04:57 AM UTC
We are aware of some customers experiencing slowness or receiving errors when accessing Invoicing in Xero. Our team is investigating this with urgency.
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resolved Jul 14, 2026, 06:43 AM UTC
Our team has resolved the issue impacting some customers experiencing slowness or errors when accessing invoicing in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused a momentary period of issues with network connectivity, and our team has restored service.
Read the full incident report →
- Detected by Pingoru
- Jul 10, 2026, 06:16 PM UTC
- Resolved
- Jul 10, 2026, 08:19 PM UTC
- Duration
- 2h 2m
Affected: AU PayrollNZ PayrollUK PayrollXero Me
Timeline · 3 updates
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investigating Jul 10, 2026, 06:16 PM UTC
We are aware that some customers trying to access Payroll in Xero are experiencing an error. Our team is investigating this with urgency.
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monitoring Jul 10, 2026, 07:57 PM UTC
Our team has implemented a fix and we are currently monitoring the results.
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resolved Jul 10, 2026, 08:19 PM UTC
Our team has resolved the issue impacting our customers experiencing errors in Xero. We apologise for any inconvenience this has caused.
Read the full incident report →
- Detected by Pingoru
- Jul 07, 2026, 01:59 PM UTC
- Resolved
- Jul 07, 2026, 02:09 PM UTC
- Duration
- 10m
Affected: Xero Platform and Settings
Timeline · 2 updates
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identified Jul 07, 2026, 01:59 PM UTC
We are aware that one of our third party providers is currently experiencing an outage which is impacting UK, Ireland and some EU open banking customers from creating or manually renewing their bank feeds. Customers may also experience delays on any imported transactions. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 13:58 UTC
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resolved Jul 07, 2026, 02:09 PM UTC
We have received confirmation that Tink have now resolved the issue and our monitoring. Creating or manually renewing bank feeds are now be available again and outstanding transactions have imported.
Read the full incident report →
